ServiceNow Solution Architect, Senior Manager

Connect to your Industry

At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects.

Our ServiceNow capability is a rapidly growing part of our business. As a ‘Global ServiceNow Partner’ we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients.

As a Senior Manager in our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skillset working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building the business across our industries and our consulting network.

Discover more about our ServiceNow capability at https://www.deloitte.com/global/en/alliances/servicenow.html

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

In the Solution Architect role, you will partner with our clients to define impactful solutions and driving valued outcomes. The role is suited for those individuals with a strategic mindset, deep technical experience in ServiceNow, and a developed ability to communicate with our clients in order to design and deliver effective solutions.

Features of your role include:

Solution Delivery

You will play a critical role across client delivery, providing Architectural expertise to identify, design and deliver ServiceNow solutions that support our clients’ objectives

• Design and architect end to end solutions across multiple ServiceNow modules, able to consider the implication of proposed solutions across operationality, maintainability, and user experience
• Cultivate and manage client relationships, building trust and eminence across the client architectural stakeholder landscape
• Able to communicate complex technical concepts to both non-technical and technical stakeholders in a clear and concise manner
• Engage and participate with client stakeholders from early phases of the program including vision, goal, and objective setting and apply outputs to inform solution design
• Collaborate with business stakeholders to gather and analyse business requirements and translate those into ServiceNow solutions
• Define and lead solution design sessions and workshops with clear agendas and goals
• Uphold and drive adherence to architecture and governance standards, to delivery robust, adaptable, and scalable solutions in accordance with ServiceNow best practice
• Work with program peers and stakeholders to identify and address implications of target solution architecture including considerations across operationality, maintainability, user experience and business change
• Lead, motivate and collaborate with team members across multiple workstreams and geographies including program leadership, Business analysts, developers, and testing peers
• Develop high quality design and facilitation material/artefacts such as High-level architectures, low-level architecture, and workshop presentation material
• Deliver as part of a team responsible for ensuring that the project is delivered on time, within budget, and to the client's satisfaction

Accelerate our Business Development

You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm's client base.

• Support in the development of proposals, supporting the creation of conceptual designs and identifying the right fit approach and solution for prospective clients
• Present in oral sales phases and credentialise Deloittes expertise
• Able to lead a team to create Demos, proof of concepts to support in the sales cycle

Foster the growth of our people

• As a prominent member within our ServiceNow architectural & technical community you will play a significant role in developing our culture and our people in the following ways:
• Provide guidance and support to team members across within program delivery and our op unit
• Mentor and coach team members to help them develop their skills and advance their careers.
• Able to play a key role in our ServiceNow business and its architectural practice to develop and grow our ServiceNow capability
• Contribute and/or sponsor the development of innovative market solution offerings based on the ServiceNow platform.
• Understand and contribute to the firm’s commitment to creating a more inclusive environment.
• Develop eminence and collaborate with wider Enterprise Architectural communities

Connect to your skills and professional experience

We are looking for individuals who are confident, experienced and team orientated; bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients.

Required experience

• Depending on target grade, proven expirience in working in the Enterprise Service Management industry, with proven expirience in the ServiceNow architecture and solution ecosystem working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSM
• Proven track record working in ServiceNow programmes of work for large enterprises including strong digital transformation experience for tier one clients across multiple industries.
• Experience with working on ServiceNow integrations using ServiceNow including REST/SOAP and ServiceNows product suite (Integration Hub, Workflow Data Fabric)
• Demonstrated ability to work in a fast paced, challenging, and varied environment
• Strong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity.
• Understanding of Enterprise service management and how ServiceNow plays a fundamental technology enabler
• Developed presentation skills, with ability to be articulate and explain complex technical solutions across a variety of stakeholder types
• Demonstrate critical thinking and problem solving and is able to work without clear instruction
• Enthusiasm and passion for the delivery of market leading solutions that make a difference for our clients
• Advanced understanding of ServiceNow development practices and proficient in all phases of the software development lifecycle.
• Commercial awareness to manage effective client, supplier, and partner relationships.
• Experience in delivery using Agile delivery methodologies.
• Certified ServiceNow System Administrator and Application Developer.
• Certified ServiceNow Implementation (CIS) in 2 or more applications.
• Familiarity with CSDM 5.0
• You must have the possession of security clearance, or ability to receive security clearance

Desirable experience

Not essential but preferred experience, skills, and certifications:

• Certified ServiceNow CMA and/or CTA
• Familiarity with Discovery and Service Mapping approaches
• Familiarity with GenAI/Agentic AI/NowAssist
• Certified in Prince2 and/or Agile disciplines
• Certified in ITIL v3/4 Foundation or higher certifications.
• Demonstrates thought leadership across one or more of our sectors industries.
• Life Science & Health care (HCLS),
• Consumer
• Energy, Resource and Industrial (ER&I) industries
• Technology, Media, and Telecommunications
• Financial Services
• Familiarity of project sales cycle, including programme structures, resourcing, and cost modelling

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Enterprise, Technology and Performance

Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That’s where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations.

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