ServiceNow Technical Delivery Consultant

ServiceNow Technical Delivery Consultant

Country: UK

Location: Hatfield – minimum two days per week onsite

Hours: 37.5

Role Type: Permanent

Life on the team

Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems.

The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned by ITIL principles that enable us to deliver, measure, manage and improve the IT infrastructure support services to our customers.

While delivering a system rich in functionality, it is imperative that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality.

What you’ll do

• Perform a complex range of incident/problem management activities to meet business requirements.
• Deliver fixes for incident-related issues through either configuration or development (codefix).
• Escalate incidents in line with company processes to ensure demands are met.
• Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms.
• Perform patch testing and maintenance along with monitoring the performance of the ITSM platform.
• Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
• Identify own development needs in line with business objectives.
• Provide specialist guidance and advice to less experienced colleagues to ensure a consistent approach and adherence to design coding and standards.
• Act as a role model for colleagues with regards to technical and behavioural competencies.
• Act in accordance with Computacenter Information Security Policies and report any potential or actual security events or other security risks to the organisation.

What you’ll need

• Strong understanding of ServiceNow best practices.
• Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills.
• Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc).
• Extensive experience in IT Service Management, with a focus on incident management.
• Experience of working in a SaaS environment.
• Ability to effectively communicate with all levels of the organisation.
• Be highly organised, meticulous, structured, and methodical in delivery.
• Take full ownership of technical and business issues, especially those related to incident management.