Are you passionate about putting the customer at the heart of everything you do? As a Services Account Executive (SAE) in our Services Sales Team, you’ll play a pivotal role in redefining how we deliver value through services.
You’ll act as a trusted advisor, guiding organisations to unlock the full potential of the Microsoft Services portfolio and achieve meaningful business outcomes. As a SAE, you are responsible for proactively selling the entire Services portfolio—from delivering core value through Unified Support, to accelerating impact with Unified Enhanced Solutions, and driving transformational change through Microsoft Consulting (ISD).
In this role, you’ll work closely with customers to understand their strategic goals, co-create tailored service solutions, and help them realise their ambitions. Your ability to build trust, foster long-term relationships, and elevate the customer experience will be key to your success.
As an experienced SAE, this role offers you the opportunity to accelerate your career growth, be part of a high-performing team, and develop, own, and close strategic opportunities that leverage AI and cutting-edge solutions to drive customer success and grow Microsoft cloud consumption.
We’re looking for innovative, high energy, collaborative professionals who thrive in fast-paced environments, bring informal leadership to the table, and excel at aligning diverse priorities to drive shared success.
If you're ready to make a real impact and help transform the way we sell services—your next great career adventure starts here.
Our Services Sales organization is all about unlocking value for customers by aligning their business goals with transformative solutions. It goes beyond selling products—it's about building trusted partnerships, understanding customer challenges, and delivering tailored services that drive measurable outcomes. Through consultative engagement, strategic planning, and cross-functional collaboration, services sellers empower organizations to innovate, grow, and succeed in a digital-first world while guiding the AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI. We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you'll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Maintain operational excellence & orchestration in pipeline management .
- Deliver operational deal excellence by managing collaboration time effectively and applying the MCEM qualification guidance.
- Own the sales cycle from Account Planning, new pipeline generation through to deal closure and subsequent expansion opportunities. ensuring efficient pre-sales processes and driving cloud consumption.
- Prioritize driving AI Transformation through MACC, Enhanced Solutions and Midterm Selling with CSAMs/ATS where it has been identified through the Account Planning Process and the whole Microsoft Services portfolio.
- Align customer conversations with business outcomes utilizing BV/TCO analysis to build business case.
- Lead customer sales, value prop and compete discussions.
- Actively listen to customers, understand their vision, and align solutions to meet their needs through consultative selling. Ensure customer satisfaction and exceed expectations.
- Work effectively with internal teams (ATU, STU, CSU) and partners to identify and capitalize on sales opportunities using a One Microsoft Approach.
- Position yourself as a customer trusted advisor to Account team and Solution Area peers.
- Be deliberate about self-development to more effectively drive solution level discussions to address customer’s business needs. Ensure knowledge depth across the whole Microsoft Services portfolio and keep current with MCAPS priorities, eg. AI transformation, etc.
Qualifications
Sales Leadership & Strategic Planning
- Demonstrated success in co-developing transformation strategies with account teams and technical stakeholders.
- Proven track record of achieving sales targets through structured account planning and customer success initiatives.
- Skilled in forecasting, milestone tracking, and driving consumption growth.
Professional Services & Solution Development
- Strong understanding of foundational and advanced service offerings.
- Experience in securing consulting engagements, managing renewals, and expanding service contracts.
Customer Engagement & Executive Alignment
- Expertise in orchestrating strategic account planning, including long-term visioning and multi-phase roadmaps.
- Comfortable leading executive reviews, sponsor engagement sessions, and governance forums.
Technology & AI Enablement
- Fluent across the customer lifecycle—from initial consultation to solution design, delivery, and optimisation.
- Able to align services with AI transformation goals and broader technical strategies.
Cross-Functional Collaboration
- Effective collaborator across sales, technical, and customer success teams.
- Adept at embedding service insights into planning and execution to maximise customer value.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
