Sexual Health Administrator

Yuno Sexual Health provides specialist integrated sexual health services in the Bristol, North Somerset and South Gloucestershire (BNSSG). We are recruiting Band 3 Sexual Health Administrators.

10 Hours

Mon: 13:00-17:00, Wed: 09:45-18:15 (Monthly clinic in South Bristol), Fri: 08:45-13:00

10.5 hours

Mon: 13:00-17:00, Wed: 13:15-17:45 (Two Common Ambition Bristol clinics a month), Fri: 08:45-13:00

34.5 hours

Mon: 08:45-17:00, Tues: 08:45-17:00, Wed: 08:45-17:00, Thurs: 08:45-16:00 and Fri: 08:45-13:00

22.13 hours

Monday: 08:45-17:00, Tuesday: 09:45-17:45 (Monthly Lawrence Weston clinic)

Wednesday: 08:45-12:45, Thursday: 08:45-13:00, Friday: 08:45-13:00

The post holders will be based at Central Health Clinic and at community clinics in Bristol. Two clinics work with African and Caribbean heritage communities within Bristol to reduce HIV diagnosis and stigma and improve sexual health.

The Band 3 Administrator role provides a robust, flexible and wraparound, patient focused and responsive administrative service to support the clinical function. This includes, but is not limited to, welcoming patients, using multiple clinical systems, preparing and processing patient notes, liaising with local hospitals and clinics and answering and triaging patient and other professional queries.

• Please note that we are recruiting for various hours for the same post, please mention the hours most suitable in your supporting statement**

iaise with other departments developing positive and co-operative working relationships

Be able to respond to upset, potentially angry members of the public in a calm and professional manner, understanding limitations of role and how to access support

Provide a polite, courteous and responsive customer service, understanding the link between own professionalism and the possible impact on the department’s image.

Answer the telephone, make appointments, deal with queries relevant to the service and/or take accurate messages, record details and pass on to the appropriate team/individual in a timely manner.

Provide a calm and friendly welcome to visitors, patients, staff and service users, using a caring and professional approach.

Use a computerised system to book appointments and complete associated processes.

Process and update all relevant documentation where appropriate, using computerised systems, providing records and information as requested.

Photocopying, filing, scanning, record keeping, plus other general office duties as and when required

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC a

s ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For further details / informal visits contact: Name: Fay Webb Job title: Admin Manager Email address: fay.webb@uhbw.nhs.uk

Fay Webb: Monday-Thursday only