Sheltered Housing Income Officer LBHF623456

Job Details

Salary range: £42,912 - £44,235 per annum

Work location: Hammersmith & Fulham Civic Campus, King Street, London W6 9JU

Hours per week: 36.00

Contract type: Permanent

Vetting requirements: Standard DBS Check 

Closing date: 18 March 2026

Contact details for Informal discussion: Sonia Meikle, Rental Income Team Manager via email on Sonia.Meikle@lbhf.gov.uk

About The Role

The above opportunity has arisen for this new post to provide support within the Housing Income team. The role is to manage all Sheltered housing income, with responsibility for maximising income from rent, service charge and personal charges. Assisting and supporting Sheltered residents to maximise their income and to take appropriate arrears action where necessary.

We are looking for someone highly motivated, with great interpersonal skills to be part of a thriving and successful team. The post holder will visit residents in their homes and attend scheme surgeries supporting welfare benefit take up and tenancy sustainment.

You must have a good knowledge of I.T. using various applications with a competent working knowledge of all Microsoft applications and Rent Recovery applications. This is an ideal opportunity to develop a career in this specialist field in a positive and dynamic environment.

The successful candidate will have knowledge and experience of recovering debt and with excellent customer service skills. You will be required to communicate effectively with service users, care providers, representatives, and staff members as appropriate.

Please refer to the Role Profile for more information.

Our People Values

How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

We are fair

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven

We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Our Commitment To You

At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more.

We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents.

It is about respect for diversity and a shared identity that seeks to encou

rage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE .

Asking for Adjustments

We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process.

If you would like to discuss any adjustments or request the application form in a different format, please contact us at resourcing-peopleandtalent@lbhf.gov.uk or by post to The Town Hall, King Street, Hammersmith W6 9JU

Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.