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Job Description
We're now recruiting for a
Shift Manager to join us at our development,
Wardian!
Important to note
Hours: 07:00 - 19:00 or 19:00 - 07:00
Shift Pattern: 4 on - 4 off
Location: E14, Canary Wharf
Contract: 42 hpw/permanent
What You'll Be Doing
- Lead, manage, motivate, inspire, and develop the team to confidently deliver a dynamic residential lifestyle experience across the development.
- Actively manage the shift, dealing with all queries and complaints, monitoring and dealing with staff performance, directing and leading the in-house and contracted team working on the development during the shift.
- Provide oversight for daily operations, including security patrols and reporting, front of house services, safety or building critical works and emergency response.
- Manage and respond to any complaints in line with our complaints policy.
- Monitor operational performance against policies and procedures and recommend improvements or amendments where required.
- Conduct a daily start of shift briefing and end of shift briefing/ handover to incoming shift.
- Conduct team appraisals, reviews, and performance meetings, ensuring appropriate accreditation and training is up to date.
- Monitor BMS and take preventative or reactive action as required.
- Oversee management of all aspects of estate security and CCTV on your shift, ensuring clear communication with the security team and other site staff.
- Oversee externally provided security services partners i.e. temporary staffing ensuring operatives are inducted and have a clear understanding of responsibilities ahead of commencing a shift.
- Provide a secure environment for residents, tenants, and staff, ensuring any health and safety items are reported and correctly mitigated including reporting accidents and near misses using the A&I reporting platform.
What You'll Need To Be Successful
- Previous experience managing a team and preferably working in a mixed-use development
- Knowledge and experience in the property and security sector, including regulations and requirements
- Strong interpersonal skills to encourage collaboration and motivate teams
- Good knowledge of Health & Safety procedures
What now?
Very simply, apply here!
Do not hesitate to apply online today.
Updates on applications made via our job boards will be provided over a 1–2-week period from the date of submission.
Not what you’re looking for?
Check out our careers page.
Ballymore operate as an equal opportunities' employer. 
