Location
London, GB
Department Name
OE Sussex Victoria - Non Qual Exp (752609) G5
About Network Rail
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter.
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About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone!
We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us , whilst you have a healthy work life balance.
We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
Brief Description
Lead the station team to deliver excellent customer service on a shift basis so that work is undertaken safely and to relevant standards and a first class customer service experience is delivered.
This role does require an advanced level of security vetting, the successful applicant must be able to provide a full 3 year UK footprint with no gaps, you will not be able to start in post until you have been cleared by the security vetting team
About The Role (External)
Key Accountabilities:
- Supervise the team including any agency staff on a shift basis to create a safe environment and deliver excellent customer service.
- Undertake and direct station staff work activities in line with the requirements of relevant safety procedures, confirming that checks are accurately recorded and that non-compliances are dealt with accordingly in order to continuously improve standards.
- Work with all station users to create a safe and secure environment, taking appropriate steps to prevent accidents, and reporting and investigating accidents / incidents.
- Respond and act , in line with agreed procedures and protocols, to emergencies and incidents, interfacing with theinternal and external stakeholder as required
- Provide customer service as appropriate, and assist Shift Station Managers in raising standards of customer service delivery by monitoring operations and feeding back to individuals.
- Conduct shift briefings, allocate shift responsibilities across the team, check that equipment issued to the team on a shift basis is used correctly, and arrange cover of roles for short notice
- Liaise with the British Transport Police and other Police Forces to implement plans to prevent and curtail criminal activity on the station.
- Undertake regular checks of the station, taking a proactive role in dealing with hazards or unsafe conditions, checking that all occurrences are appropriately logged.
- Undertake allocated duties as prescribed within the emergency plans and check that the team follow these through diligently.
Job Skills, Experience and Qualifications:
Essential
- Excellent written and oral communication and interpersonal skills
- Previous experience of dealing with different types of situations assertively
- Strong customer service skills
- Good education including GCSE or equivalent in Maths and English
- Previous experience of managing challenging/ confrontational situations
- Previous experience of working in a pressured environment
- Understanding of Health, Safety and Environmental regulations
- Ability to achieve the Station Incident Officer Training once appointed
Desirable
- Previous experience of supervising a team
- IOSH /NEBOSH qualification
- Conversational additional language to English
How To Apply (External)
Salary £ 31245
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Network Rail Benefits – To find out about what benefits we offer, click here
Closing date: 26th August 2025
Please get your application in as soon as possible, we may close the advert before the listed closing date if we receive enough applications.Late applications will not be accepted.
Please note the recruitment process for this role is a Competency based interview.
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We're dedicated to creating an inclusive environment and we welcome applications from everyone!
Network Rail is a Disability Confident Leader and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. You can visit Evenbreak's Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.
Network Rail Benefits – To find out about what benefits we offer, click here
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
Keeping people safe on the railway is at the heart of everything we do.
Safe behaviour is therefore a requirement of working for Network Rail.You should demonstrate your personal dedication to safety on your application.
Drugs and Alcohol Standard:
All prospective candidates will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced 
