Job Introduction
An exciting opportunity has become available for five Team Supports working shifts in our Telecoms Network Management Centre (NMC) in Taunton.
The NMC Team Support provide support to our Engineers who maintain our Telecoms and SCADA Networks, working with our Field Operations, Design and Commercial teams to deliver a reliable, resilient and secure solution in a fast and evolving space.
The successful candidate may initially be appointed on a lower salary until all relevant courses and training are complete.
Hybrid or remote working is not possible with this role.
You will need English and Maths GCSE Grade C/Level 4 or above
OR Functional Skills Level 2 or above to apply.
Evidence of your qualifications will be required prior to appointment
Main Responsibilities
The specific main tasks include: -
- Coordinating the team’s response to Telecoms Network and SCADA faults.
- Responding to customer enquiries both verbally and in writing.
- Administering access and supervision on communications sites.
- Use of computer systems as required by the role.
- Providing support to other team members as and when required.
- Managing your own working time to ensure that jobs are completed in the most efficient manner.
- Working with colleagues and customers to ensure a continuity of service.
- Working safely and in accordance with agreed National Grid procedures and techniques.
Ideal Candidate
You would ideally have experience of working in a Network Management Centre or Control Room environment. You will be required to provide support within the National Grid Telecoms Network Management Centre, liaising with engineers, customers and contractors.
You should be committed to providing outstanding customer service and have an ability to communicate well with both colleagues and customers. Ideally, have excellent computer skills particularly with Microsoft office at an intermediate level. You should also have the ability to learn new computer applications quickly; however, applications are also encouraged from staff that are able to demonstrate that they have a suitable background and the motivation to make a success of this opportunity.
A five-week shift pattern exists in the Telecoms Network Management Centre providing 24/7 coverage, the successful candidate will be expected to work the shift pattern as business needs direct. This can be discussed at interview. For the initial three months there will be an intensive training program to be followed which will be during office hours before shift work starts.
If you are offered a position, you will be required to undertake and successfully complete a BS7858 security screening check.
Please note that successful candidates will be invited to a selection day on 6th August in Taunton, final interviews will then be held on either 12th or 13th August in Taunton. It is hoped that the successful candidates will start on Monday 29th September.
About Us
We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.
National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
The teams at National Grid Telecoms are all about networking. They join data technology in lots of different ways to deliver connected and bespoke communications solutions that meet customers’ needs.
National Grid Telecoms teams enable the electricity network to be managed remotely, enabling customers’ power to be restored more quickly without having to dispatch engineers into the location. Our talented teams are some of the best in the business, working with the most advanced technology and infrastructure, and always adapting and innovating as the industry evolves.
In fact, first class services and state-of-the-art facilities continue to drive our growth and create opportunities for people who share our commitment, energy and ambition. There are opportunities to get involved in innovative work in a sector that continues to grow dynamically, with career development supported and enabled by on-going training.
