Shop and Logistics Assistant Manager

Glasgow, Scotland, United Kingdom

6/9/2025

“Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”

At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.

For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.

Purpose

Are you passionate about retail, customer service, and making a difference in the community? Shaw Trust is looking for an enthusiastic Assistant Shop Manager to support the daily operations of our charity shop, driving sales, managing logistics, and ensuring an exceptional shopping experience for our customers.

Key Responsibilities

• Sales & Profit: Support the Shop Manager in analysing financial performance, implementing cost control measures, and maximising trading potential through Gift Aid, Shopiago, eBay sales, and community-driven profit-making activities.
• Logistics: Oversee deliveries and collections within a set geographic area, coordinate efficient route planning, manage furniture handling, and ensure seamless stock transfers between shops.
• Stock Management: Maintain shop density by processing donated goods, enforcing pricing and quality standards, and reducing stock loss through effective inventory control.
• Shop Standards: Create a welcoming environment, uphold cleanliness standards, and provide outstanding customer service, including managing complaints and social media queries.
• Administration: Maintain secure and accurate records, comply with financial procedures, and ensure effective communication via digital systems and retail operations manuals.
• Security & Compliance: Safeguard stock, cash, and IT equipment, adhere to banking policies, and uphold Shaw Trust’s safeguarding protocols.
• Health & Safety: Ensure compliance with health and safety regulations, risk assessments, and PPE requirements to maintain a safe working environment.
• People & Volunteer Management: Assist in recruiting, training, and retaining staff and volunteers, ensuring they are equipped to perform effectively while fostering motivation and engagement.
  
  
  

Please note this role will require an agile and flexible approach to instore and on the van tasking - it will involve driving and lifting and carrying of furniture.

Download The Job Description For Full Details.

Location:

You will be based in Glasgow

Employee Benefits

As an employee of Shaw Trust as well as positively impacting people’s lives, you will have access to the following benefits:

• 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday
• 2 days paid volunteering leave each year
• An enhanced pension scheme after 6 months
• Life Assurance at 3 times your annual salary rate
• Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes
• Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Neurodiversity Peer Support Network, Women’s Network, MANaging Network, Menopause Network Group)
• Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan
• Opportunity to request flexible working from day one
  
  
  

Our Strategy

To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: https://www.shawtrust.org.uk/content/uploads/2020/09/Vision-2030-Strategic-Directive-5-9.pdf

Join a diverse and inclusive organisation

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.

In addition;

• We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
• We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme.
• Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.
  
  
  

We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.

If you have accessibility requirements and/or would like further information about the role, please contact: [email protected]

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.