SIPP Transfers Team Manager

Companyinteractive investor

LocationManchester, England, United Kingdom

Posted At1/19/2026

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Occupation Type

Assemblers and routine operatives not elsewhere classified.

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

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Description

Who We Are

interactive investor is an award-winning investment platform that puts its customers in control of their financial future.

We've been helping investors for nearly 30 years. We've seen market highs and lows and been resilient throughout. We're now the UK's number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers.

For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.

We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.

WHAT WE STAND FOR:

It's simple ... we want our customers to feel confident and in control, for interactive investor to go from strength to strength, and for ii to be a workplace where we can all thrive. Our customer driven approach and bold values sit at the heart of this. We are honest, straight-talking, and transparent with our customers and our colleagues. We are decisive and take ownership of what we say and deliver. We are ambitious and passionate about what we believe is right for our customers, our teams, ourselves, and interactive investor.

Reporting to the Operations Manager, the Transfers Team Manager is a key role within the Transfers wider Le

adership team. You will be responsible for providing inspirational leadership to a team which can consist of Team Leader/s, Transfer Specialist/s and Case Handlers managing Pensions. You must be confident in providing effective coaching, communication, feedback, development, recognition and ensuring adherence to HR policies where relevant.

In addition, you will be accountable for managing and achieving key KPI's, quality excellence and risk management for the team and department ensuring all internal and external policies and industry regulatory requirements are adhered to. You will deputise for the Operations Manager on an ad hoc basis and support Transfer related projects where relevant.

Our aim in Transfers is to be a highly efficient and successful operation, providing a first class service to our customers, and an industry leading Transfers experience.

We are looking for a dynamic individual, who can provide strong and effective leadership whilst still working effectively as part of a wider team within Transfers and across ii.

KEY RESPONSIBLITIES:

Experienced people manager with ability to manage, develop and coach high performing teams and individuals within a regulated, fast paced operational environment

Maximise team efficiency through effective resource and skills management/planning, to build a multi-skilled function, ensuring competence is continuously assessed and built on

Help deliver a multi-channel service, supporting inbound and outbound contacts including telephone calls, emails and secure messaging

As a member of the Operations Leadership team, build an empowered, motivated and passionate team, rewarding excellence and managing performance through a culture of ownership and continuous improvement

Lead and drive short, medium and long term strategic plans through identifying change and improvement initiatives to deliver sustained operational improvement

Capability to respond with agility to organisational and regulatory change

Build and maintain relationships internally in ii and externally across key partners to drive the success of the business

Maintain the first line of risk defence by identifying, logging and driving improvements to risks for your team

Maintain the first line of compliance defence by ensuring team adherence to business processes and procedures that are designed to meet the regulatory standards set out in the relevant FCA rules and guidance, with particular reference to CASS regulation

Responsible for ensuring all CASS related activities and processes are completed daily to safeguard customer assets

Deputise for the Senior Operations Manager where required

Requirements

Proven experience of managing a team in a fast paced environment
Experience and knowledge of working in an FCA regulated entity
Proven ability to drive improved performance of a team through coaching/development/KPI measurement, in line with HR guidelines
Strong communication skills (both verbal and written) both within your team and wider
Ability to work on own initiative as well as working part of a wider team
Customer & Quality focused
Able to influence and negotiate across different levels of the business
Ability to work through issues, identify root cause and implement changes to maximise business efficiency and enhance the customer experience
Capable of working under pressure to deliver against exacting deadlines, and the ability to organize and prioritise work loads
Be able to understand relevant data/MI and be able to manipulate data to extract relevant information from a variety of sources (including but not limited to excel/Power BI etc)

PERSONAL ATTRIBUTES:

STRAIGHT TALKING | MOVING WITH SPEED | OWNING THE OUTCOME

Clear communicator
Strong team player
Demonstrated passion and drive for delivering the best outcome
Moving with speed - delivering faster and better
Decisive and take ownership of outcomes
Not afraid to challenge and be open to challenges
Able to respond with agility to organisational and regulatory change
Problem solver

Benefits

Group Personal Pension Plan - 8% employer contribution and 4% employee contribution
Life Assurance and Group Income Protection
Private Medical Insurance - Provided by Bupa
25 Days Annual Leave, plus bank holidays
Staff Discounts on our investment products
Personal & Well-being Fund - Supporting your physical and mental wellness
Retail Discounts - Savings at a wide range of high street and online retailers
Voluntary Flexible Benefits - Tailor your benefits to suit your lifestyle

Please Note: We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ag

es, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive.