Site Support Specialist

Key Responsibilities :-

• Installing and configuring hardware and software components to ensure usability.

• Troubleshooting hardware and software issues.

• Ensuring electrical safety standards are met.

• Repairing or replacing damaged hardware.

• Upgrading the entire system to enable compatible software on all computers.

• Installing and upgrading anti-virus software to ensure security at the user level.

• Performing tests and evaluations on new software and hardware.

• Providing support to users and being the first point of contact for error reporting.

• Establishing good relationships with all departments and colleagues.

• Conducting daily backup operations.

• Managing Inventory – Create Forecast for the upcoming months

• Shipment Tracking – Tracking vendor shipment tracking

• Shipping and Receiving – Shipping damaged/faulty OEM equipment’s and receiving replacements

• Handling Shipments and Vendor Equipment Deliveries.

• Managing technical documentation.

Key Responsibilities:

• technical support to end-users at their deskside and remotely, diagnose and troubleshoot hardware and software issues.

• IMAC-D: Install, configure, and maintain computer systems, peripherals and mobile devices.

• Strong knowledge of Windows and Apple operating systems (iOS/iPadOS/MacOS).

• Experience with Microsoft Office suite, Zoom or other online meeting platform, Cloud services like iCloud and OneDrive, Microsoft InTune, Microsoft SCCM, Microsoft Sharepoint, and other business applications.

• Knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPN.

• Experience supporting meetings in conference rooms with videoconference equipment.

• Maintain accurate inventory of IT assets and all the collaborative spreadsheets.

• Know-how of ITSM best-practice and experience with IT ticketing software (like ServiceNow): management of support tickets in a timely manner (according to SLA) and document all support activities accurately in the ticketing system.

• Perform other IT related duties as assigned.

Requirements:

It’s required to work in office, five days a week.

• Team focused with at least 2 years of experience in an Enterprise work environment (extra point: pharmaceutical company as Local IT Support).

• Excellent customer service and communication skills (with the users and with the rest of the team).

• Proactivity, smart approach, and ability to work independently but also efficiently as part of a team.

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• Ability to communicate in English language (written and spoken) to other support teams

Essential Skills:

Windows & Mac OS administration

Conference room checks, Office 365, End User Computing skils

Customer Service