Six Months Secondment - Dual Role Emergency Medical Advisor/ Resource Dispatcher - West/East EOC

Job Overview

Dual Role – Emergency Call Handler (EMA) & Resource Dispatcher (RD)

Six-Month Secondment

Full-time and Part-time opportunities available

Locations: East & West EOC

We are inviting applications from Emergency Medical Advisers (EMAs) for an exciting internal opportunity to undertake a dual role as an Emergency Call Handler (EMA) and Resource Dispatcher (RD).

This role is ideal for staff who are passionate about patient care, eager to broaden their skill set, and interested in supporting both call handling and dispatch functions within the Emergency Operations Centre (EOC).

As a Dual-skilled EMA/RD, You Will

You Will Be Expected To

Essential Criteria

• Continue to fulfil all responsibilities outlined in the EMA Job Description, including:
• Receiving and triaging emergency and urgent calls
• Providing high-quality advice and reassurance to callers
• Accurately recording information to support safe and timely responses

Undertake all responsibilities outlined in the RD Job Description, including:

• Allocation and management of resources
• Monitoring incidents and vehicle status
• Working closely with dispatch and operational teams to ensure safe and efficient deployment in line with Trust policies and clinical priorities
• Demonstrate excellent communication, decision-making, and prioritisation skills
• Maintain high standards of professionalism, resilience, and teamwork across both roles
• Support safe patient care and effective utilisation of resources within the EOC
• Minimum of 6 months post-probation sign-off
• Enhanced DBS clearance is required for this position
  

Main duties of the job

Role type: Dual role – 75% EMA / 25% RD

Contract: Six Months Secondment - Split contract between EMA and RD

Job Descriptions: The existing EMA and RD Job Descriptions remain unchanged

Eligibility: Internal candidates only

Please note the following important information about training and rota arrangements :

Training will be full-time as a Resource Dispatcher (RD) on the core rota.

Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. All successful applicants would be placed automatically at the bottom of the banding, unless proven, relevant NHS or equivalent experience can be demonstrated.

Following the revision of current national legislation (Vaccine as a Condition of Deployment), the Trust has reviewed our requirements relating to staff uptake of the SARS-COV-2 (COVID-19) vaccination.

Going forward, for patient facing positions, we strongly recommend that new starters will be appropriately vaccinated unless medically exempt in order to offer greater protection against exposure to the virus for front line staff.

In line with this recommendation, if you are successful in your application for a front line post, we will seek information from you in relation to your vaccine status, including exemption status, as applicable.

Please note, all positions come with a Disclosure and Barring Service (DBS) check relevant to the post. This will either be a basic, standard, or enhanced check depending on the role. The level of check will be outlined in the conditional offer letter sent to successful applicants.

As part of the application process, you will be asked to declare any unspent/unfiltered convictions. If you are shortlisted you will then be sent a self declaration form, which must be completed prior to attending interview. for any queries relating to declarations, please contact the Recruitment Advisor listed on the vacancy.

The Trust is passionately committed to being an inclusive employer - a place where we can all be ourselves and succeed. As an employer we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement networks, facilities and services to support staff from different backgrounds.

We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief. The Trust is making progress towards its aim of becoming more reflective of the diversity of our community in our workforce and guarantees an interview to candidates with disability who meet the essential criteria specified. We particularly encourage applications from Black, Asian, Minority Ethnic and disabled applicants and those from other under-represented groups.

The Equality Act 2010 protects disabled people - including those with long term health conditions, learning disabilities and hidden disabilities such as dyslexia. If you tell us that you have a di

sability we can make reasonable adjustments to ensure that any selection processes - including the interview - are fair and equitable.

We are a committed to offering opportunities to individuals with disabilities and offer on-going support, should you be successful, with any adjustments you may need when performing your role.

When completing the application please use your name as it appears on your passport and please ensure you include email addresses and contact numbers for your referees to avoid delay in the recruitment process.

Please note that under our Trust policies, we're unable to employ anyone under the age of 18 years old.

The majority of our roles will include some travel between sites for business purposes. If the vacancy you’re applying for includes work related travel, you will be required to ensure that you hold and have covered the cost of suitable car insurance to support this.

Should you require an application form in an alternative format including large print or braille, please contact recruitment@secamb.nhs.uk stating the vacancy reference number and we will be happy to provide this.

When completing the reference section, please include details to cover the last three years’ history.

Due to the high volume of applications at SECAmb, we regret that we will only be able to contact those applicants who are shortlisted for interview. If you have not heard from us within 10 working days of the closing date, th

en please assume you have not been shortlisted for interview on this particular occasion.

Please note that we contact all applicants via Trac Jobs and would advise you check your Trac Jobs account regularly.

Please be aware that the Trust reserves the right to close this vacancy early if sufficient applications are received. For this reason we recommend completing your application as early as possible.

Follow our recruitment on Twitter @SECAmbRecruit and check out our Facebook page - SECAmb NHS Recruitment. You can also find us on Linkedin under South East Coast Ambulance Service NHS Foundation Trust.

We understand that AI tools can be useful for generating ideas or structuring your application. However, any content submitted must reflect your own experiences, skills, and understanding. Applications that are generated wholly or in large part by AI, without personalisation or accuracy, may be excluded from consideration. We value honesty, authenticity, and integrity in the recruitment process and expect all applicants to uphold these principles.

If you are a current SECAmb employee, by applying for this position, if successful you will move to the terms and conditions associated with the post. Any unsocial hours payments will be paid under the Section 2 agreement of agenda for change. Section 2 unsocial hours will need to be claimed via your monthly timesheet. More information regarding section 2 can be found in the Agenda for Change handbook and on the our dedicated Section 2 page on The Zon