Description
SLA Contracts Administrator
Harmonic is the worldwide leader in video delivery solutions, enabling media companies and service providers to deliver ultra-high-quality streaming and broadcast services to consumers globally. Through innovative SaaS platforms and software-based appliances, we are changing the way media companies and service providers monetize live and on-demand content on every screen. More information is available at www.harmonicinc.com.
Role Description
We are seeking for an SLA Contracts Administrator to join our team to be based in the UK.
The person will be in an administrative support role to the global SLA Contract Managers in various aspects of the SLA business, as well as tend to the video Sales teams on SLA related activities. The candidate must demonstrate a strong ability to work independently and be able to multi-task in a dynamic environment.
What You Will Be Doing
- Prepare SLA quotes and associated contracts for renewal opportunities.
- Perform contract activation, verify contract terms and installed products under contract.
- Support Order Management and Finance & Accounting in the booking of purchase orders.
- Track contracts pending activation and follow up with sales or service team on removing dependencies.
- Periodic audit of installed products under agreement, rectify any discrepancies.
- Produce periodic KPI reports for Sales and business leadership.
- Produce by-request reports related to the SLA business, such as installed products report, renewal opportunities report, etc.
- Support sales in renewal, upgrade/upsell opportunities, including customer outreach activities.
- Maintain SLA reports and collateral archives.
What You Should Have
- Minimum of two (2) years of business administration experience. Prior experience in contract administration a plus.
- Fluent in English; Spanish is a plus.
- Prior experience in a US Multi-National Company
- Capable of remotely collaborate with multi-cultural, geographically diverse teams in the Americas, Europe and APAC.
- Business administration degree or equivalent.
- Strong MS Excel Skills
- Prior experience in Oracle, SFDC and Apttus a plus
- Ability to multi-task and adapt to environment and changes in priorities.
- Ability to understand legal and financial concepts behind support contracts.
- Ability to manipulate database, analyze information and formulate conclusions/plans.
- Independent, initiative-taker capable of identifying issues and propose/execute solutions.
- Great written and verbal communication.
- Manage projects and drive contract execution to conclusion.
- Ability to understand technical solutions.
- Strong interpersonal and collaborative skills.
- Previous business administration experience is a plus.
Travel Requirements
As required (<10%) within the region or Internationally
Diversity, Equality, and Inclusion at Harmonic
At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.
