SME Specialist (12-month FTC)

Who are Benifex? 💚💜

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀

Why should you apply? 🌟

• Learning: Learn from a supportive team to develop your skills and knowledge, with the opportunity to gain experience within Corporate Benefits
• Progression: Great progression opportunities within the team or other areas of the business
• Variety: Work on dynamic day to day tasks and opportunity to work with a variety of consultants and customers
• Sunday Times Best Place to Work 2025 and Technology award winner
• Work for a profitable, fast-growing market leader in the online reward and benefits space

**Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position**

Great benefits:

💰 £28,000

🤸 Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.

💸 Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more

✈️ 25 days holiday plus your local bank holidays

🎂 Your birthday off

❤️ Two half day wellbeing days

🩺 Healthcare cash plan to cover the costs of day-to-day healthcare

🧠 Employee Assistance Plan 24/7 365 support

🤒 Income Protection (75%) and life assurance (4x salary)

💰 Referral bonuses

🌟 Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave

✈️ Work from Anywhere policy for 90 days

🏖️ Buy and Sell scheme for holidays

💳 £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month

Role Overview 🚀

We're looking for an SME Specialist to join our team within our SME department. You'll be managing a portfolio of SME clients alongside an employee benefits consultant, working collaboratively to be a direct point of contact for the client, handling their queries and activities of the client employee benefits schemes. 

This role is integral to the success of our SME team and could be the start to an amazing career. You will be working within our wonderful client services team to deliver the amazing customer services that our customers want and expect, and ensuring that communication is maintained with providers, clients, internal and external stake-holders at all times.

Responsibilities 🤘

• Being the main point of contact for all HR, Payroll and provider queries.
• Taking Responsibility for the Administration of Health, Risk and Pension schemes including renewals, market reviews, accounts, claims, underwriting, new joiners, leavers and ad hoc queries. 
• Always being responsive to all new business and client portfolio queries.
• Assisting with employer and employee queries relating to Health, Risk, Pension and Flexible Benefits. 
• Assisting all portfolio clients with the development of their employee benefits strategy.
• Successfully complete all compliance, risk and learning module requirements.
• Develop and maintain effective working relationships with all members of the SME practice, and other departments within Benifex.

What are we looking for? 🔎

• Experience in customer facing and/or admin based roles. 
• Experience in delivering first class customer service.
• Experience in Employee Benefits, Group Health or Risk Broking would be ideal.
• Understanding of FCA procedures & compliance procedures would be ideal.
• Excellent written and oral communication skills and the ability to present reports and information to clients, employees, and colleagues.
• The skill to manage different stakeholder relationships, both internally and externally.
• Working to strict time pressured client deadlines and to agreed service level agreements.

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process

✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

📞 Initial informal call with the Talent team

🧪 Online tests in numeracy and logical reasoning

⏳ Interview with the hiring manager and a member of the team

🤩 Final interview with a Senior Leader

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

Weare a proud member of the Disability Confident employer scheme.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.