Job Description
SNOC (Security & Network Operations Agent)
Location : London
This role requires candidates to go through high level UK Government Security Clearance
Are you confident, energetic with a can-do attitude? Can you deliver service excellence to customers, both internal and external? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to support a UK high profile service. This is your world and your opportunity to shape it for the better.
Overview
The Security & Network Operations Centre (SNOC) will run 24/7/365 to provide monitoring and alerting of Security & Network-related Events across the contracted service. The SNOC Agent will work on a shift basis to provide continuous coverage of the SNOC and to carry out the triage and resolution of Security & Network-related Events. Where appropriate, these Events will be dealt with as incidents following the ITIL framework, potentially requiring creation of Problem Records and/or Change.
The SNOC provide the primary route into the Service for all Account-related events and act as a 2nd Line Resolver Group for User Issues via the customer's Service Centre (SPoC). Where the SNOC are unable to Resolve the incidents, they can escalate to 3rd Line or to 3
rd Party Resolver Groups, in line with agreed processes and procedures. SNOC investigate potential CVEs, taking action to address and mitigate risks, and undertake simple Service Catalogue Requests type change on behalf of Users.
Skills & Experience
- Proven experience in 1st and 2nd Line IT Support roles, delivering efficient technical assistance to end users.
- Strong interest in Cyber Security, with a proactive approach to learning and staying current with emerging threats and technologies.
- Solid working knowledge of Windows and/or Linux operating systems, including troubleshooting and system administration tasks.
- Skilled in incident analysis and problem-solving, with the ability to investigate security events and take initiative to prevent future incidents.
Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in IT Support this could be the next opportunity for you.
Your Benefits
26 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme/ virtual GP
Recruitment process
The recruitment process consists of one stage of interview
We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email
[email protected] if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric: Our work environments enable you to
Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
