About
About Baringa:
We set out to build the world’s most trusted consulting firm – creating lasting impact for clients and pioneering a positive, people-first way of working. We work with everyone from FTSE 100 names to bright new start-ups, in every sector.
You’ll find us collaborating shoulder-to-shoulder with our clients, from the big picture right down to the detail: helping them define their strategy, deliver complex change, spot the right commercial opportunities, manage risk, or bring their purpose and sustainability goals to life. Our clients love how we get to know what makes their organisations tick – slotting seamlessly into their teams and being proudly geeky about solving their challenges.
We have hubs in Europe, the US, Asia and Australia, and we work all around the world - from a wind farm in Wyoming to a boardroom in Berlin. Find us wherever there's a challenge to be tackled and an impact to be made.
Our Solutions & AI Labs (SAIL) practice are looking for an experienced Software Engineering Manager to join the team.
Our Solutions & AI Labs (SAIL) practice focuses on helping clients accelerate their corporate applications and solutions using Machine Learning that directly contribute to streamlining and automating businesses processes. We support clients across a number of industries and offer deep expertise in AI, ML, Cloud and Managed Solutions.
What You Will Be Doing
You will be using your experience to help build and maintain internal and client solutions. You would be also responsible to support the growth of our team, helping them to build the skills they need to solve our client’s challenges. Depending on the level, you can be a part of our leadership team, shaping the direction of the practice, growing the business and leading our people.
Although we do not expect you to be an expert in all the below activities at the same time, our team consists of people who can both work as advisors to our clients as well as being able to bring deep technical knowledge when needed. The profile of our typical engagements reflects that.
You will be responsible to be visible to both internal and external clients as the point of contact, with most of you day being hands on and supporting the L1, L2 and L3 Engineers in identifying, resolving or planning how a request could be delivered into production. The role plays a pivotal interlock with the Platform Teams and Engineering teams extract knowledge and provide a broader coverage and capabilities in fixing and resolving software bugs and issues.
Software Engineering Team Leadership
- Oversee and manage the technical support team to ensure efficient resolution of client issues and adherence to service level agreements (SLAs)
- Provide mentorship by forecasting skill development and promoting a culture of learning and development
- Bridging teams by streamlining efficiency of communication between the Support, Development and Platform teams
Incident Triage
- Prioritising incidents, assessing impact, risk, complexity and estimated resolution across multiple products
- Delegating tickets to the appropriate engineers, while fostering a safe environment for engineers to succeed
- Management of backlogs and feature management
Client Relationship Manager
- Ensuring professional and quality updates to both internal and external stakeholders, including resolution delivery milestones
- Presenting clear, concise and consumable updates
- Ownership of complex issues and resolution updates, including defining and estimating resolution effort
Skills
Your skills and experience
We’re looking for experienced engineers who can support and bridge the gap between the developers and consultancy teams in which solve our clients most complex issues and bring their solutions to life.
- You are a passionate and dynamic individual who is excited by solving complex client problems
- You are a ‘lifelong learner’ and can demonstrate a drive to always be learning and developing your skills and the team around you
- You lead from the front and can demonstrate your ability to own and run engineering support teams and client management, interact with stakeholders and make impactful recommendations which help shape the project
- You have significant experience in hands on delivery of Software Development, Support Team and Engineer service desks
- Expertise in ticketing and agile methodology to assess, prioritise and triage incidents (ServiceNow, Azure DevOps, Jira)
- We expect applying candidates to hold or willing to obtain one of the below certifications or better: Azure Cloud Practitioner, AWS Cloud Practitioner or Agile
- You will have a mix of technical skills including some of the below:
- Technical Expertise: Proficiency in at least one popular programming language, such as Python or JavaScript, with a solid understanding of cloud platforms like Azure or AWS.
- Automation and Process Streamlining: Ability to identify opportunities for automation, optimise workflows, and streamline processes to enhance efficiency and scalability.
- Team Management: Demonstrated experience in leading engineering support teams, providing mentorship, and fostering a collaborative and productive environment.
- Professional Communication: Strong skills in engaging with stakeholders, delivering impactful recommendations, and presenting updates in a clear and concise manner.
- Problem-Solving Drive: Passionate about tackling complex client challenges and delivering innovative solutions.
What a Career At Baringa Will Give You
Putting People First.
Benefits
Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include:
- Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service.
- Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave.
- Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us.
- Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice.
- Career Progression: No one develops at the same pace. That’s why we have quarterly rather than annual promotion reviews. We don’t have any quotas: if you’re ready and delivering at the right level, you’ll get that promotion.
- Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success.
Diversity and Inclusion.
We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.
An award-winning workplace.
You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. Click here to see some of our recent awards and how we’ve achieved this.
Using business as a force for good.
We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve.
We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have.
Join us
All applications will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further.
