Software Engineering Manager

Introduction

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey.

Your Role And Responsibilities

The HashiCorp Cloud Platform team is the backbone of product delivery for HashiCorp Engineering. HCP is a customer-facing product that provides a unified experience for HashiCorp products being offered as cloud services.

The Billing team builds a robust, compliant, and efficient HashiCorp billing system, emphasizing architectural excellence, precise metering, transparent and comprehensive reporting to drive customer satisfaction and business success. As a high-impact, high-visibility, fully remote team, we are guided by the Tao of HashiCorp principles in our product development and collaboration. We closely collaborate with various cloud partners across the company, steadfastly adhering to our core values.

As a manager of this team, you will be responsible for leading delivery on strategic and business critical initiatives. You will partner with senior leadership and cross functional partners, in product management and design, in driving the right outcomes for the business. You will lead talented engineers with both frontend and backend expertise whose growth you will be responsible for.

What You’ll Do (responsibilities)

• Partner to lead the HCP Billing Platform. Lead the engineering team that builds and maintains the Billing platform, including integrations with CRM tools (e.g., Salesforce) and financial systems.
• Enable Business Decisions Through Billing Systems: Collaborate with cross-functional teams to deeply understand different billing activities and workflows that influence business decisions to bill customers accurately and efficiently.
• Take ownership for the overall delivery of your team and establish feedback loops that facilitate continuous improvement
• Develop and execute project plans, balancing multiple priorities and ensuring timely delivery of high-quality solutions
• Navigate uncertainty by making data-driven decisions and providing clear direction to the team
• Collaborate with Sales and Finance team partners to build seamless system integrations
• Collaborate with product management to align on product strategy and translate that to engineering roadmap
• Collaborate with design partners to build products with delightful and valuable user experiences
• Plan, estimate, prioritize and delegate assignments to direct reports
• Invest in the individuals in the team and build a healthy culture fostering collaboration and honing one’s craft
• Take a pragmatic approach to solving business problems and balancing them with the career aspirations of the team
• Translate vision to execution for key initiatives in partnership with senior leadership
• Engage on topics such as performance, security, compliance and user interactions in complex systems
• Play a mix of roles, including management and mentoring, hiring, long term planning, product management partnership, and technical contribution and guidance
• This job can be performed from anywhere in the US
  
  

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• 8+ years of software engineering experience
• 2+ years in a formal people management role
• Have worked as an engineer on SaaS offerings with modern Operational Readiness practices
• Have led teams building SaaS offerings for enterprise customers
• Have expertise in one or more of the major public clouds: AWS, Azure, GCP
• Demonstrated ability to collaborate with Product and Design
• Developed engineering talent through career growth and performance management including senior engineers
• Have navigated cross-org relationships and have experience managing change
• Been a keen student of the art of leadership and management
  
  

Preferred Technical And Professional Experience

• Have operated high scale SaaS offerings with a microservice architecture written in Golang
• Have built products for technical users
• Have experience with infrastructure-as-a-service
• Are familiar with usage based billing services
• Are familiar with integration with sales and financial systems (Salesforce, NetSuite and Stripe)
• Have engaged with senior leadership to define strategy and help drive clarity
• Demonstrated ability to collaborate cross functionally in remote, globally distributed team