Software & Hardware Product Manager

CompanyBarclays UK

LocationKnutsford, England, United Kingdom

Posted At1/21/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (48.0%).

Occupation Type

IT managers

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£55,000 (£28.21 per hour)

Occupation rate applies

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Description

Purpose of the role

To collaborate with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank.

Accountabilitie

sDevelopment, implementation and maintenance of IT service processes, activities, delivery, and staff for a large IT function, aligned to the banks objectives, industry standards and best practice
.Communication of all process changes and improvements to relevant stakeholders, ensuring buy-in and adherence, through the development of reports and performance metrics, to support the decision-making process
.Development of KPIs and analysis of data from various sources to enhance the effectiveness and efficiency of the current delivery processes and support the identification of improvement areas within the IT service delivery processes
.Collaboration with the bank to assess their needs and the technology team to understand their capabilities to provide an efficient and effective service delivery processes aligned with banks goals and regulatory requirements
.Development of detailed documentation of IT service management processes to support the consistency and repeatability of service delivery

.Provision of training and education to IT staff and stakeholders on new or revised IT service management processes and best practices

.Identification and management of risk and control issues pertaining to the Technology Standards and processes

.
Vice President Expectatio

nsTo contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures
..If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements
..If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others

..OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions

..Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignmen

t.Manage and mitigate risks through assessment, in support of the control and governance agend

a.Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team doe

s.Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the busines

s.Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategie

s.Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solution

s.Adopt and include the outcomes of extensive research in problem solving processe

s.Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcome

s.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we beha

ve.

We’re seeking a highly motivated Software & Hardware Product Manager to join our IT Service Management team at Barc

lays.
This is an exciting opportunity to play a key role collaborating with technology teams to optimise and improve our IT service management processes. You’ll be involved in delivery and support of technology services that will result in improved customer jou

rneys.
To be successful as a Software & Hardware Product

Manager, you should have experienc

e with;Deep ServiceNow HAM/SAM expertise (modules, ACLs, wor
kflows)Strong data management and MI reporting
skillsAgile Product Ownership exp

erience
Some other highly valued skills may

include:Integration experience with CMDB, Product Lifecycle Catalogue, and ITOM D
iscoveryCost optimization and vendor management k

nowledge
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technica

l skills.
The successful candidate will be based in our Knutsford or Manchest

er office.