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Salary - £50,480.00
Work Type - Hybrid
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Benefits
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company-funded scheme
- MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
- EVolve Car Scheme
- Employee Assistance Plan
- Mental health first aiders
- ShareBuy
- MORE Choices flexible benefits
- Enhanced parental leave schemes
Job Purpose
As software support analyst you will support the Technology Governance Manager in the administration and analysis of the Software support and maintenance budget
Maintaining correct, reliable and complete data sets, to agreed quality standards, ensuring that financial performance is up to date and accurate at all times
Accountabilities & Responsibilities
- Collect, maintain and track financial and contractual data to administer the software support and maintenance budget. Performing analysis on the Software support and maintenance budget e.g. spend to date, categories, risk and efficiencies to provide trend analysis, and alternative versions of data.
- Reconcile financial trackers to actual and committed spend in SAP and produce reliable and accurate reports including month end, quarterly, ad-hoc using Excel, PowerPoint and Tableau to meet a variety of needs, suitable for senior management and to support decision making.
- Knowledge of commercial and Technology services processes to understand terminology, use and implications of software products, licenses and support models and internal financial management and budget setting processes, i.e. differences between capex and opex management, the internal control manual governance and approval routes.
- Liaise with internal SMEs to justify business need for spend, impact and implications on the software support and maintenance budget.
- Manage general queries and requests, report generation and data analysis, escalating as appropriate and provide guidance, support and advice to internal customers and own team on software support and maintenance budget processes.
Technical Skills & Experience
- Good knowledge of internal financial management (capex / opex), budget setting and reporting and associated system processes e.g. SAP.
- Good analytical skills, able to interpret data and identify trends and underlying reasons and highly competent in analytical and reporting tools e.g. Excel, Tableau and able to provide alternative cuts and views of data sets
- Sound and comprehensive communication skills to convey complex financial information in a style appropriate for the audience and senior stakeholders. With the ability to manage multiple and often competing priorities and workloads balancing between urgency, risk and business value to effectively manage time.
- Works well under pressure and with multiple customers/ teams while maintaining meticulous attention to detail and forward thinking, with a flexible approach to change and focus on continuous improvement.
- Knowledge of software support, maintenance and licensing models, and software lifecycle to aid understanding of cost and benefit profiles and commercial processes, vendor management, commercial negotiation and agreement terms and conditions.
- This role may not be eligible for the visa sponsorship
About The Team
- Join a Team That Values You: You’ll be part of a collaborative, governance-driven environment where your voice matters, your ideas are heard, and your growth is supported every step of the way. You’ll be encouraged to expand your technical knowledge, explore new tools, and take ownership of your career path.
- Be Part of a Purpose-Driven Culture: This is more than a support role—it’s a chance to join a team that values integrity, accountability, and continuous improvement in everything we do.
- Collaborate Across the Business: Work alongside governance, commercial, finance and technology operations to solve real-world challenges and shape how technology is used and supported.
- Be Part of Something Bigger: This isn’t just support—it’s strategic enablement. You’ll be joining a team that’s shaping how technology is governed, optimised, and delivered across the business. Step into a role where your technical insight and curiosity make a real difference—resolving issues that keep our systems running and our people productive.
- Make Every Interaction Count: Whether it’s troubleshooting a critical system or guiding users through complex software, your work will directly impact the success of teams across the organisation.
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
