Software Training Manager

About Unilink

Unilink Software is a fast-growing, international company leaping into the future while being top provider of innovative, award-winning software solutions to make a difference in the criminal justice sector. We aim to empower governments and businesses across the globe to effectively secure their operating environments, intuitively manage their data, increase efficiency, and adopt a culture of rehabilitation.

We strive to create technologies that people can rely on so that justice system can work at it’s best. We maintain a culture of continuous improvement, excellence and breaking new ground. We cherish our staff, our customers, the environment, and everything we do- principles encompassed in our social purpose statement.

We collaborate with remarkable customers- government and private sector organisations in the UK, Europe, and Australia- who use our software solutions to administrative encumberment on staff, improve the information flow and security as well as to implement digital solutions to assist in rehabilitation of people in their care.

We are expanding and flourishing quickly, we expect that growth to continue accelerating. We are seeking enthusiastic and driven individuals that are passionate about our cause to join our team. Our offices are located in London, Southampton, and Newcastle but our staff are located throughout the UK, in Europe and Australia. We offer a generous benefits package and competitive salary. We are excited to continue our growth and continue to bring a piece of the future to the criminal justice sector.

Training & Documentation Manager

About the role

We are seeking a skilled and dynamic Training and Documentation Manager to join our innovative software company. This role is pivotal in ensuring our clients in the UK and around the world have access to high-quality training programs and comprehensive documentation that maximises the value they derive from our software solutions. The successful candidate will play a critical role in bridging the gap between our cutting-edge software products and our diverse international client base.

Responsibilities & Duties

Team Management

• Plan, assign, and monitor the team’s tasks and projects, ensuring that they are completed on time.
• Provide regular and constructive feedback to the team members, recognising their achievements and addressing their areas for improvement.
• Coach and mentor team members, developing their skills and competencies, and supporting their career growth.
• Conduct regular 121’s and performance reviews.
• Manage the teams annual leave and other types of absences.
• Foster a positive and collaborative team culture, encouraging communication, cooperation, and innovation

Training Program Development

• Collaborate with clients, sales teams, and product managers to understand the unique training needs of users.
• Manage the design and development of customised training programs that cater to the specific requirements and cultural nuances of clients in the UK and other international markets.
• Implement effective training strategies to address various learning styles and language preferences.
• Ensure that all milestones and training requirements are delivered on time.

Documentation Management

• Oversee the creation and maintenance of comprehensive documentation for our software products, ensuring clarity and relevance for international users.
• Work closely with the product development team to stay updated on new features and updates and incorporate these into user-friendly documentation.
• Translate technical content into easily understandable and culturally sensitive material for diverse global audiences.

Client-Facing Interaction

• Engage directly with clients to understand their training and documentation needs.

Global Collaboration

• Collaborate with international teams to understand regional software usage trends and adapt training and documentation accordingly.
• Provide support to local teams in implementing standardised training programs for consistency across different regions.
• Facilitate cross-cultural communication to ensure effective understanding and implementation of training initiatives.

Technology Utilisation

• Stay informed about the latest industry trends and incorporate relevant technologies to enhance training and documentation processes.
• Use virtual training platforms and multilingual resources to accommodate diverse client needs.

Travel

• Regular travel to our offices and the ability to travel internationally, if required.

Qualifications & Experience

• Proven experience as a Training and Documentation Manager in a software company preferably with international clientele.
• Proven experience in developing and delivering training programs, using various methods and tools, such as e-learning, webinars, workshops, etc.
• Excellent knowledge of software development processes, methodologies, and best practices, such as agile, scrum, waterfall, etc.
• Proficient in using documentation software and applications, such as Microsoft Office 365 and Document360.
• Ability to create clear, concise, and accurate technical documents, such as user manuals, developer guides, tutorials, how-to guides, etc.
• Effective communication, presentation, and people skills, as well as the ability to collaborate with diverse teams and stakeholders.
• Ability to motivate and inspire others.
• Strong critical thinking skills.
• Strong understanding of software applications and the ability to translate technical concepts for non-technical users.
• Exceptional interpersonal and communication skills.
• Relevant training qualification (CIPD, TAP, COLF)