Job Description
As a Solution Designer within Sage, you will play a pivotal role in driving the delivery and success of our products. You will act as the bridge between our development team and our customers, ensuring that our products meet the needs of our customers and delivers exceptional value. This role requires a blend of critical thinking,strong problem solving and communication skills, and a deep understanding of both the domain and the technical aspects of product development. As a Payroll and HR Solution Designer, you will play a crucial role in enhancing our SaaS Payroll and HR solutions to fit the needs of professional users, helping to solve problems and address pain points experienced by users with more complex needs and requirements.
The Solution Designer is responsible for understanding problems and coordinating solutions for Sage People. The role requires key business analysis skills, including stakeholder management, requirements engineering and problem solving as well as a sufficient level of technical and domain knowledge to allow them to operate as a facilitating ‘hub’ for the whole project team.
The Solution Designer will create accurate and unambiguous artefacts, ensuring that all issues are raised and managed to completion. They will establish and maintain strong links with all stakeholders in order to ensure both that stakeholder needs are properly understood and that stakeholders themselves properly understand the solution that is proposed and its implications.
The Solution Designer will have an eye for detail and be quality focused; resulting in thorough and well-organized analysis across all projects they work on. In the Agile development environment, the Solution Designer will fulfil the role of Product Owner and take ownership of creating and delivering the product backlog. Where working with technical functions such as Development, QA, Support or LSM, the Solution Designer will be able to communicate at a technical level, understanding at a high level key technologies and patterns and – in particular – the opportunities and constraints they represent. When appropriate – and where it is most efficient to do so - a solution designer may be directly involved in producing artefacts that could form part of a delivery – for example, defining a specific report by creating it or configuring custom metadata to implement specific business rules.
Gathering requirements and translating to detailed Epics, User stories, etc.
Managing scope and prioritising the backlog
Assist in Scrum and associated ceremonies
Understand the SLDC and roles involved
Facilitate workshops, design sessions, refinement sessions
Collaborate with UX, QA and Engineers
Connect with Customers, Sales, Customer success to understand user needs and pain points
