Role Title: Solution Implementation Manager
Salary: £55,00-£70,000
Location: UK Remote
Full-time | Permanent | 37.5 hours/week
Apply by: 04/08/2025
Hiring Manager: Phil Walter | Recruiter: Rikki Spencer-Cox
Help us “Elevate Education, Everywhere.”
Team: Technology & Digital | Etio
At Etio, we help governments and institutions around the world improve education at scale. Formerly the government services arm of Tribal Group, our work is grounded in evidence, experience, and impact. We support system-wide education reform - from strategic planning and workforce development to performance benchmarking - delivering solutions that elevate learning outcomes and transform futures.
About the Team
Our Technology & Digital team is a small but mighty group of 14. We’re a lean, high-performing delivery team with rapid deployment capacity. We manage both internal and partner delivery streams, bringing resilience to complex systems and driving continuous improvement across live services.
The Role: Solution Implementation Manager
This is a delivery focused role for someone who can create, shape and lead - not just manage. You'll coordinate internal tech teams and external partners to deliver complex solutions, balancing stakeholder needs, technical risk, live service readiness and fit-for-purpose delivery. You’ll bring structure, clarity, and momentum to complex solution rollouts and ongoing operational needs.
You will:
- Shapes and delivers scalable, fit-for-purpose solutions by aligning off-the-shelf capabilities with delivery needs - working alongside the Head of Solution Management to turn strategic intent into executable implementation.
- Leads the commissioning of external suppliers and contractors - defining scope, selecting the right partners, and ensuring delivery is aligned, accountable, and adds value.
- Ensures solution delivery meets real business needs - embedding usability, readiness, and long-term value rather than focusing solely on go-live.
- Brings clarity and constructive challenge to stakeholder requests - helping teams focus on what’s truly needed versus what’s asked for.
- Manages vendor risk, scope creep, and partner delivery performance - holding external contributors to account for quality and timelines.
- Balances and prioritises competing demands across multiple delivery streams - ensuring structure, momentum, and focus even when plans shift.
- Coordinates cross-functional and cross-organisational teams to bring complex implementations to life - removing blockers, aligning efforts, and enabling smooth adoption.
Key Responsibilities:
- Lead the end-to-end planning and deployment of new technology platforms, digital services, and product features - ensuring solutions are delivered on time, fit-for-purpose, and aligned with organisational goals.
- Own the commissioning process for external vendors and contractors - defining scope, selecting suppliers, and managing engagement to ensure their contributions are timely, aligned, and value-driven.
- Coordinate and align internal technical teams and external partners - ensuring delivery roles are clearly defined, capacity is balanced, and contributors are working toward shared outcomes.
- Manage implementation risk, interdependencies, and change control - maintaining visibility and governance across multiple workstreams.
- Ensure quality of delivery and readiness for live operation - aligning solution outcomes with business requirements and operational success measures.
- Balance and prioritise competing implementation activities - maintaining delivery momentum while adapting plans to evolving programme and stakeholder needs.
- Oversee smooth transition to business-as-usual - coordinating go-live readiness, early life support, handover artefacts, and documentation.
- Engage stakeholders proactively - providing clear, timely updates on progress, risks, and change impacts, and managing expectations across business areas.
What You Bring:
- A proactive mindset- you're someone who can create and shape solutions, not just run existing processes.
- Confidence and clarity when engaging with a wide range of stakeholders, including those with complex technical, operational, and strategic needs.
- The ability to challenge constructively, ensuring that what's being asked for is truly what's needed - and that solutions are scalable and aligned.
- Strong capability in managing external partners and suppliers, with a sharp eye on risk, scope creep, turnaround times, and delivery accountability.
- A focus on delivery outcomes, not just activities - you bring momentum, structure, and clarity to every stage of implementation.
Qualifications (We're interested in anyone who meets all of the following):
Essential
- Degree or equivalent experience in project management, systems delivery, or business technology roles.
Desirable
- PRINCE2, AgilePM, or similar project/change management certifications.
- ITIL Foundation or other service transition qualifications.
Why Etio?
At Etio, we don’t just implement platforms - we drive meaningful transformation. This is your chance to play a central role in scaling digital learning that has national and global impact.
You’ll help shape our future, grow our capability, and ensure our solutions land with clarity, value, and measurable change.
Benefits:
We know that our people are our greatest strength. That’s why we offer a vibrant, flexible working culture and benefits that support you to do your best work, while taking care of your wellbeing.
- 25 days annual leave + bank holidays (option to buy more)
- Flexible working culture
- Health & Wellbeing benefits (Healthcare Cash Plan, Private Medical Insurance, EAP)
- Enhanced family-friendly policies
- Work from anywhere globally (up to 8 weeks!)
- Paid volunteer day
- Cycle to Work & Electric Car Scheme
- 3% employer pension contribution
Accessibility and Adjustments
Etio is committed to ensuring an inclusive and accessible recruitment process. If you require a reasonable adjustment to the application or selection process to help you demonstrate your ability to meet the role requirements, please let us know. This will help us understand any modifications we may need to make to support you throughout the recruitment process.
