Solutions Analyst

✈️

As a Solution Analyst, you’ll play a pivotal role in bridging business needs with technology solutions. You’ll capture and document requirements, translate them into functional and technical specifications, and contribute across the Virgin Atlantic development lifecycle — with a particular focus on our Holidays Reservation systems and associated platforms.

This role blends business analysis, process improvement, and testing responsibilities, supporting both business-as-usual (BAU) functions and transformational initiatives.

• Supporting the delivery of secure, high-performance technology solutions aligned with business objectives
• Collaborating with key stakeholders to ensure requirements — functional and non-functional — are fully captured.
• Work with QA and Technical Product Owners to align on requirements, testing, and delivery for high-quality product outcomes
• Engaging internal and external suppliers throughout the delivery lifecycle.
• Ensuring solutions align with Virgin Atlantic architecture and strategic roadmaps.
• Planning and managing deliverables and timelines, escalating where needed.
• Driving the quality and consistency of analysis deliverables to meet agreed standards.
• Participating in cross-functional groups to promote best practices, process standardisation, and toolset optimisation.
• Providing support during Change Release cycles

About you

✈️

• Strong background in Software Delivery, QA Testing, and Process Improvement
• Experience with multiple delivery methodologies (e.g. Agile, Waterfall)
• Working knowledge of API integrations
• Excellent documentation and presentation skills
• Methodical, detail-oriented, and highly organised
• Confident, persuasive communicator with strong decision-making skills
• Hands-on experience with Microsoft Office tools
• Ability to work independently and as part of a multi-disciplinary team
• Ideally, experience with integrating reservation systems and travel industry knowledge