Solutions Architect – CRM

Job Title: Solutions Architect – CRM

Type- Permanent

Location: London (Hybrid)

Industry- Real Estate Consultancy

Salary- Up to £90K p/a

Overview:

Our client, a leading real estate consultancy, is undergoing a major transformation to enhance their delivery of innovative solutions and services. They are looking for a skilled Solutions Architect to lead the design and delivery of scalable, high-performance CRM systems, primarily using Microsoft Dynamics 365 (experience with platforms like Salesforce is also valued).

This role sits within the Chief Technology Office and supports fast, iterative delivery across value streams. You'll work closely with Product Owners, Business Analysts, and Engineering teams to ensure solutions are resilient, scalable, and aligned with business and technical goals.

We value individuals with a strong grasp of agile, lean, and DevOps practices, who can operate autonomously across functional areas, embrace new ideas, and continuously seek improvement.

Key Responsibilities:

•Solution Design: Lead the architecture of CRM solutions aligned to business goals and company standards.

•System Integration: Design integrations with external APIs, REST, GraphQL, and messaging systems to enable near real-time updates.

•Data Architecture: Provide CRM data modelling, management, and migration strategies for local/global rollouts.

•3rd Party Integration: Evaluate and recommend third-party solutions ensuring seamless CRM integration.

•Planning s Estimation: Support planning, estimation, and roadmapping for CRM delivery.

•Security s Compliance: Ensure data security, privacy, and integrity across systems.

•Documentation: Produce technical documentation using tools such as C4 modelling, Mermaid, or PlantUML.

•Risk Management: Identify and manage technical risks in CRM implementations.

•Innovation: Keep up to date with CRM technologies to inform future-proof designs.

Required Skills & Experience:

•5+ years as a Solutions Architect, with a focus on CRM systems (Dynamics 365 preferred, other platforms considered).

•Strong experience with API and event-driven architectures.

•Solid background in Azure cloud and cloud-native design patterns.

•Ability to design loosely coupled, modular systems with service-oriented or microservices architecture.

•Skilled in translating complex technical concepts for technical and non-technical stakeholders.

•Strong analytical mindset, capable of linking data sources for real-time insights.

•Experience in property or real estate is preferred.