Solutions Principal

Are you ready to lead high-impact service solutions that drive real business growth? At HGS, our Solutions Principal plays a key role in shaping customer experience (CX) strategies that win deals and transform outcomes. You’ll design scalable, tech-enabled solutions across BPO and digital service environments—bringing together commercial insight, customer needs, and operational capability. From bid strategy to stakeholder engagement, you'll lead cross-functional efforts to deliver competitive, high-value propositions. If you’re a strategic thinker with a background in CX, transformation, and solution design—this is your platform to lead from the front.

HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration

Why choose us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1,100 of the world’s leading brands, HGS is the perfect place to build your future

Plus, Working With HGS Comes With Benefits Like

• Competitive Salary
• Flexible working
• Refer-A-Friend bonus
• Employee assistance programs
• 28 days holiday, inclusive of bank holiday
• Development opportunities
• People-focused environment where you’ll make lifetime connections and friendship
• Access to HGS Ignite, our dynamic employee benefits program, offering you personalized wellness and financial perks to enhance your career and personal journey

What We Are Looking For

• Do you turn complex customer problems into commercially viable solutions?
• Are you confident working at pace, influencing senior stakeholders, and driving bids?
• Can you lead virtual teams and collaborate across technical, commercial, and delivery functions?
• Do you bring strategic thinking, creative insight, and CX experience to every solutions?

If that sounds like you—and you’re ready to shape innovative service models for global clients—this is the role to make your impact.

Requirements

• Proven experience designing and delivering CX or BPO solutions in a multi-sector environment
• Know how in technology enabled and digital transformation
• Strong commercial acumen—skilled in cost modelling, pricing, and value proposition development
• Experience using design thinking and building compelling business cases
• Excellent communication and presentation skills; confident engaging with senior stakeholders
• Comfortable leading virtual, cross-functional teams in fast-paced settings
• Proficient in Microsoft 365; familiar with frameworks by example; TOGAF and others

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply under

stood.