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Job Summary
We are looking to recruit a Band 3 Booking Clerk to join our Endoscopy Team hereat the Great Western Hospital.
The successful candidate will provide a patient centred and focused, accurate and efficient booking service for Endoscopy procedures, in line with Trust Values of working together to provide the best service whilst putting the patient first.
This requires a sound knowledge of the Endoscopy booking system and booking protocols with an in-depth knowledge of the procedures undertaken. Full training is given which will involve an induction period. Once trained a confident approach is expected in using your own judgement to prioritise requests in accordance with trust guidelines, and within national and regional targets.
Main duties of the job
- To ensure that all patients requiring appointments are booked appropriately communicate andnegotiate with patients and relatives, on the telephone, in person and in writing, making certain that theprocedure is booked with patient agreement.
- To take responsibility for prioritising in-coming requests and ensuring that they are booked accuratelyand according to urgency, thus ensuring maximum utilisation of resources available. This will ofteninvolve on the spot decision making.
- To highlight any capacity and demand issues to the Endoscopy Booking Team Leader.
- To have a full understanding of the examination preparations ensuring the correct information andinstructions are given to the patient concerning patient preparation prior to the procedure, specialinstructions regarding patient medication in defined patient groups.
- To gain a comprehensive knowledge of timetables for clinicians undertaking endoscopic procedures toensure that procedures are booked into an appropriate work list according to the specialities of eachclinician.
- To keep updated with any changes in exam technique, preparation and protocols and that this iscommunicated through the team, in an on-going capacity.
- To gain a full understanding and working knowledge of the Endoscopy Information system (Medilogik).
- Book procedures appropriately into the current booking system ensuring effective and efficient use ofresources.
About Us
Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
Job Description
Job responsibilities
- Understand and interpret trust waiting list information and utilise this to ensure that speciality lists arebooked appropriately.
- To be able to deal appropriately with patient complaints and concerns as a frontline response.
- To deal with enquires from GPs and other clinicians who require examination reports. To ensure thatconfidentiality is maintained at all times when dealing with highly sensitive clinical details and reports,in accordance with the Trusts Data Protection Policy.
- To monitor and update speciality wait list information as work progresses, and provide feedback toresponsible manager.
- Understand and utilise a good working knowledge of national Referral to Treatment (RTT) rules andCancer waiting times. Maintain knowledge of local and regional variations, including Interventions NotNormally Funded (INNF) and Independent Sector Treatment Centres (ISTC) transfer guidelines.
- Ensure that lists are booked to full capacity, maximising Endoscopy utilization.
- Analyse and report any shortfalls with monthly capacity to the responsible manager before problemsescalate.
Please see attached JD for full responsibilities
Person Specification
Qualifications
Qualifications Essential
- G.C.S.E.s or equivalent
- Experience in Microsoft Office packages e.g. Word, Excel
Desirable
- NVQ or equivalent in Customer Service or Administration
- Previous training in/use of Trust inhouse systems, such as Medway & Medilogik
Experience Essential
- Working as part of a team
- Working under own initiative
- Working under pressure or to meet targets/deadlines
Desirable
- Working in a customer/patient care environment
- Line management experience
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
