We have a 12-month fixed-term contract opportunity for a Customer Activation Specialist to proactively engage with newly enrolled IHG Business Edge B2B customers to ensure they quickly reach their potential. A fantastic opportunity to join our global head office team
In this key role, you will be responsible for making outbound calls, with the goal of encouraging customer participation in IHG Business Edge and answer any initial questions they may have with the aim of activating accounts quickly and smoothly as well as helping to identify high potential accounts. You will partner with Business Edge Program Managers and Business Development Managers as well as internal and external teams to make sure accounts can book and stay quickly.
At IHG, we believe in creating exceptional experiences – for our guests and for our people.
Your day to day:
- Proactively call high-potential newly enrolled customers to guide them through the activation process and encourage immediate use of our programs.
- Develop a deep understanding of IHG Programs, Including IHG Business Edge, IHG One Rewards and IHG Business Rewards and be able to communicate these to customers.
- Edit customer facing materials as needed ensuring they are tailored to individual customer needs.
- Update and maintain customer records in Javelin, ensuring accuracy and completeness of information.
- Work with the Program Managers to identify target accounts through use of tableau reporting.
What we need from you:
- Ability to work proactively and independently with a high degree of self-motivation and determination.
- Strong knowledge of IHG programs (Business Edge, One Rewards, Business Rewards) or ability to quickly learn and articulate the benefits and complexities of our programs.
- Experience with CRM platforms ideally Salesforce, with the ability to update and manage customer data.
- Excellent communication skills, both verbal and written.
- Excellent collaboration and stakeholder management skills.
Join us and make an impact where it matters. Apply today and help us build on the success of IHG Business Edge.
Closing for applications 20th July 2025
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
