Job Description
Position Details
Campus Services
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £25,618 to £27,126
Grade: 3
Full Time, Permanent
Closing date: 22nd February 2026
Background
Campus Services (CS) employs over 900 staff with a turnover exceeding £65m in the last financial year. CS plays a key role in the quality of the student, staff and visitor experience, providing services across diverse areas such as the University’s sporting facilities, food and beverage, cleaning, conferencing, hotel operations, day nurseries, Portering, post, branded and own-brand retail outlets, visitor services and attractions (e.g., Winterbourne House & Gardens), student housing, transport, waste disposal and recycling. CS is a highly commercial organisation operating within the University context and has an ambitious strategic agenda, in terms of growing our service profile across both our Birmingham and Dubai campuses.
Sport & Fitness is responsible for operating the University of Birmingham's extensive sport and recreation provision. It caters for the whole sports continuum from elite athlete to beginner; it supports 6,500 members, 40+ performance clubs, over 50 sports scholars and offers an extensive participation and intra-league programme. It stages big events for a number of British Universities & Colleges Sport (BUCS), national governing bodies and external groups, with spectator numbers reaching 3,000 for an individual event and has recently hosted the Commonwealth games for Hockey and Squash competition as well as swimming and athletics training venues. It serves the many different user groups drawn from the University – societies, medical school, groups of friends and departments, and the city – athletic, swimming, football, rugby, hockey, and gymnastics clubs, as well as many schools, local authority groups and the more commercial providers.
Role Summary
Take and deliver accurate phone messages, with call back numbers, area codes, and names legibly written, and promptly relays messages via email to the proper person. Maintains office and other supplies in stock, and reorders on own initiative. Maintains a neat and tidy reception area, replenishing marketing material clearing up any clutter on an ongoing basis, and maintains a professional, clean and welcoming atmosphere. You will ensure the successful delivery of a 12‑month user engagement programme that enhances customer experience. You will also carry out administrative duties such as word processing, photocopying, laminating, filing and data inputting.You will achieve and maintain Key Performance Indicators (KPIs) set for customer satisfaction, query resolution, and service delivery standards.You may be involved in organising outgoing bulk-mail projects.Receive monies or take card payments as set out in the cash handling procedure.Complete sales and the onboarding of new members. May be asked to support others in administrative duties.You may occasionally be asked to supervise temporary or casual staff. Ability to learn and understand how diversity considerations affect own area.
Dimensions
- This role does not directly manage others but may check work of others.
- This role does not own a budget.
Planning and organising
- You will be working mainly in response to customer enquiries but you will be required to prioritise duties within your overall objectives.
- You will need to maintain an awareness of how your work links with the department and the activities of the department.
Problem solving and decision making
You will complete day to day duties on your own initiative, and will be able to prioritise tasks within your workload. You will be able to resolve day to day queries. Complex queries will be referred elsewhere.
Internal and external relationships
- Internal - Team members, Line manager, Senior managers, colleagues from other departments, students.
- External – External bodies e.g., prospective students, parents, customers.
Informal enquiries to Mandy Griffiths, email: m.l.griffiths@bham.ac.uk
View our staff values and behaviours here
Use of AI in applications: We want to understand your genuine interest in the role and for the written elements of your application to accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview.
We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone on our website .