Job Description
Position Details
Campus Services
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £25,618 to £27,126
Grade: 3
Full Time, Permanent
Closing date: 6th October 2025
Our offer to you
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.
Find out more about the benefits of working for the University of Birmingham
Background
To maintain the day to day operation of the sports facilities.
To support University of Birmingham Sport colleagues and customers.
Role Summary
The main responsibilities of this job cover, life-guarding and dry side facilities management duties assisting the Facility Managers in the effective day-to-day management and operation of all sports facilities managed by UBS. Responsibilities also cover customer service and ensure all services are delivered safely in accordance with the Health and Safety policy.
Main Duties
Swimming pool
- Be part of a team of 5 Life-guarding the pool in accordance with the Quality Management System (QMS) and work instructions.
- Manage pool etiquette and lane usage in relation to the Normal Operating Procedure (NOP) and Terms and Conditions of use.
- Set-up the swimming pool according to the timetable using all equipment provided and in accordance with the NOP and Work Instructions. This will include adjusting the depth of the pool in one end and changing the pool from 50m to 2x25m configuration.
- Performing water quality tests for the swimming pool, reporting any results not within working parameters. Carrying out plant room checks.
- Pool vacuum set up and take out, cleaning of the machine.
- Attending training once a month outside of normal shift pattern, lifeguard training, situational training, fire warden training.
Dry side (including indoor and outdoor facilities)
- Set up the dry-side facilities in accordance with the timetables, QMS and work instructions.
- Whilst on duty, be available to customers at indoor & outdoor facilities for enquiries and first aid.
- Help to train new members of staff by showing them how to perform equipment setups to recognised guidelines. All training matrices will be signed off by a duty manager.
- Processing Kings cash collections in accordance with university policy.
General area management duties
- Preparing the facilities prior to opening up. Securing the facilities at the end of business in accordance with the NOP.
- Ensuring facilities and equipment are prepared as and when required i.e. the setting up of courts, sound systems etc. in accordance with the QMS and work instructions.
- Assisting in the safe and tidy storage of equipment throughout the buildings and report any irregularities or recommendations for improvement.
- Patrolling the buildings on a regular basis and carrying out periodic checks on facilities, ensuring their safe and proper use at all times.
- Being vigilant at all times with the internal and external security of the buildings and their contents and taking the appropriate action to prevent or deal with security breaches.
- Initiate Emergency Action Plans when there is a need to.
- Dealing with incidents, injuries and emergencies, completing all relevant documentation and processing.
- Carrying out routine maintenance, and safety checking of equipment as required and to complete relevant documentation. Liaising closely with Estates on matters of routine maintenance of the building, its fixtures and fittings, monitoring the progress of job requests.
- Assisting with the cleaning of facilities and associated amenities including toilets, showers and changing rooms when instructed to do so or when regular patrolling identifies the need to do so.
- Monitor the behaviours of users and ensure compliance with the NOP and Terms and Conditions of Use.
- Monitor equipment inventory stock and inform the Duty Officer when stocks go below the level stated in the NOP.
- To be aware of the health & safety rules that would apply to customers. As an example suitable footwear for court use. Awareness of these rules is included in training.
- To keep the facilities neat and tidy at all times, particularly at the beginning and end of each shift.
- Any other duties that may be required and that are commensurate with the pay grade.
- Help train and support new and casual members of staff.
- Clean the facilities in the absence of cleaning staff where necessary.
To ensure compliance with all health and safety procedures by:
- ensuring all standards & procedures are observed.
- ensuring all staff are fully aware of all the hazards within their working environment.
- ensuring all staff wear the correct protective clothing where relevant.
- ensuring that plant rooms, chemical & cleaning stores and all other areas of high risk are kept locked and secured against unauthorised access.
- ensuring all machinery, plant and equipment are properly maintained, adequately. guarded, tested and inspected as necessary with appropriate records kept.
- ensuring the working practices of all contractors working on site
- ensuring good housekeeping takes place.
Person Specification
Customer/Colleague Focus
- Must be member centric and have the ability to see things through the customers eyes.
- Identifies, understands and responds to customer ** needs.
- Is approachable and responds with an appropriate and timely answer or result.
- Respects customers.
- customers include the colleagues you work for (including your manager), the colleagues you work with, students, and any external contacts, as applicable.
Communication
- Chooses appropriate method of communication.
- Uses language and terminology fit for purpose and audience.
- Uses appropriate detail or conciseness.
- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Team working
- Supports colleagues.
- Demonstrates dependability and flexibility.
- Gains necessary co-operation, trust & respect.
- Focuses on positive solutions, Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains opens to others’ ideas and tries new things; Addresses problems directly with the individual involved.
- Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.
- Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organisational values.
Results Delivery
- Applies relevant job knowledge, skills and expertiseto do the job well.
- Prioritisestasks and takesaction to meet output needs in order of importance.
- Plans ahead & demonstrates good personal organisation to achieve desired results.
- Consistently meets standard to do the job well to deadlines.
- Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and material properly.
Personal Effectiveness
- Finds and uses relevant learning opportunities to improve results.
- Conscientious and hard-working.
- Responds appropriately & co-operatively to change, challenges & conflicting demands.
- Identifies areas where action and improvement is required, implementing change & better ways of doing things that deliver required results.
- Approaches others in a tactful manner; Reacts well under pressure.
- Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
- Follows through on commitments.
- Be solution based when confronted with problems.
DBS Required
The University is committed to safeguarding and we promote safe recruitment practice, therefore all associated pre-employment checks will be undertaken before any appointment is confirmed. Due to the nature of the work undertaken in this role all successful applicants will be subject to a satisfactory Occupational Health and/or DBS clearance prior to appointment.
Informal enquiries to Marc Jackson, email:
[email protected]View our staff values and behaviours here
We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone on our website . 
