Microsoft is on a mission to empower every person and every organization on the planet to achieve more, and the Azure cloud is at the forefront of this mission.
Are you interested in working for one of the most exciting products in Microsoft Azure, passionate about exceeding customer expectations and advancing Microsoft's cloud first strategy? Azure Customer Experience (CXP) team is searching for a customer obsessed Customer Experinece Engineer to work on a HPC environment, that can drive reliability engineering excellence and embody our culture of inclusiveness, growth-mindset, and unwavering dedication to diversity.
We are a fast-paced agile team in a start-up like culture where you are empowered to help shape the future. Our “no dead-ends”, “whatever it takes”, “biased for action”, “make it better than ever” philosophy ensures that every customer can realize their full potential through the Microsoft Cloud. We are fast growing team, but we make sure we are committed to remain agile. Customer first, nurturing trust, high responsiveness, automation, SLO/SLI/SLA, blameless post-mortem, observability, monitoring, alerting, and toil reduction form the foundations of our code and we work with teams across Microsoft and external customers to ensure success. We work on exciting engineering challenges in a fun and supporting environment, with access to cutting edge technology surrounded by world-class engineers.
Responsibilities
Responsibilities
- Collaborating closely with the existing Engineering teams on building and enhancing tooling and automation solutions for faster resolution of issues impacting SLO’s and averting incidents altogether when possible.
- Collaborating with the customers to understand their pain points around Supportability and SLO attainment and formulate strategies for addressing recurring issues in a sustainable way.
- Communicate on a deeply technical level and be the single point of contact for interfacing with a large enterprise customer, for handling service escalations and driving the issues to resolution.
- Ability to design and implement any changes to service telemetry for the automation to consume if it is not already available.
- Enhancing customer facing experience by proactive alerting based on utilisation, trends, resource health, etc.
- Analyse data and provide operational insights into customer experience to Design and Product teams, so that we can design features with Supportability in mind.
Qualifications
Required Qualifications
- In-depth technical experience in software engineering, network engineering, or systems administration
- Operational experience in improving Service Reliability, Availability and Performance
- Ability to deal with the ambiguity associated with working in a fast-paced environment
- Systematic problem-solving approach, coupled with effective communication skills and a sense of curiosity
- Expertise in analysing, troubleshooting, and automating root cause analysis and mitigation of incidents impacting large-scale distributed systems.
- Ability to travel to customer site on a regular basis in South West UK
Other Qualifications
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
