Sr. Intune Engineer

We are seeking a Intune Engineer with 5+ years of experience in Desktop Engineering to join the Workplace Technology Infrastructure Engineering Team. This role will provide global technical expertise and design technology solutions.

Keys to the Position:

• Must have experience with “Modern Management” of desktops using Microsoft Intune
• Must have experience Microsoft Configuration Manager (MCM)
• Ability to prepare/manage Operating Systems (OS) images for corporate use with technologies such as Microsoft Windows Autopilot, and Task Sequence in Microsoft Configuration Manager (MCM)
• Must have experience in automation using PowerShell and other scripting languages as a Desktop Engineer.
• Strong understanding of Azure Runbooks and Microsoft Graph API for automation
• Ability to troubleshoot Desktop Issues using various industry standard tool
• Responsibilities Responsibilities for this role include, but are not limited to:
• Use and optimize Intune features to help bring “Modern Management” to Wellington
• Leveraging “Modern Management” to update new software and drivers from Intune
• Maintain Microsoft Windows imaging technology using Autopilot and Task Sequence for Physical systems and Golden Image for Virtual systems
• Perform Software Packaging tasks in preparation for deployment via Microsoft Configuration Manager and Intune
• Analyze business cases for upgrading existing infrastructure technologies or implementing a new infrastructure solution.
• Working with various Wellington teams to define and enforce the Desktop Architectural Standards and identifying areas for improvement.
• Tracks technology and market trends to acquire knowledge on new and existing technologies that could best serve Wellington's Desktop architecture needs.
• Train other IT professionals (tier 1 and tier 2 support) on the developed solutions and expected impact.
• Mentor new employees on the team's policy and procedures

Experience required :

• 5-10 Years of experience in Desktop Engineering or similar discipline.
• Understand infrastructure security best-practices such as zero-trust, least-access, MFA, etc.
• Experience in implementing and managing enterprise configuration management tools such as Microsoft Configuration Manager, Intune and Ivanti.
• Have high familiarity with building and customizing Windows and Thin (iGel/Wise) images.
• An understanding of creating and managing reports using technologies such as PowerBI, Graph API, and Structured Query Language (SQL).
• Exposure to Cloud based technologies such as Azure, AVD and AWS.
• High level of technical expertise with Microsoft products such as Office 365 and Teams
• Strong understanding of Azure Runbooks and Microsoft Graph API for automation to convert repeatable process and solutions to automatic operations.
• Good understanding of Active Directory and Group Policy Management.
• Demonstrated skill in solving problems with coding languages such as Powershell, VBscript or Python.
• Understand ITIL best practices and processes and Project Management Methodology (PMM) fundamentals.
• Understand best practices in change and release Management
• Knowledge of post-implementation environments and ability to follow through on "Day 2” to ensure infrastructure stability.
• Written and oral communication skills appropriate for the position include:
• The ability to speak with clarity on technical issues in various professional settings.
• Tailoring the message to the audience - conveying complex technical concepts down to a level listeners can understand.
• Provide persuasive feedback regarding the best approach to resolving systemic and singular problems (may include communication via telephone, in person, presenting to large groups, etc.).
• Ability to write complex documents (may include policies, procedures, instructions and/or presentations).
• Ability to work independently with minimal direction or oversight and with a group/team.