This role is considered Hybrid.
Overview
The Senior Manager, Commercial Operations will assist the Commercial Operations Lead in providing a commercial excellence service which includes Launch, Global Expansion, Commercial training, and Business Analytics, in addition to supporting the SVP in Executive Assistant tasks, and some general regional administrative tasks as required.
The role reports to SVP P&EM and dotted line to Commercial Operations Lead.
The is role is 2 years FTC hybrid based 2x days in the office in Maidenhead, UK or Amsterdam, The Netherlands.
Key Responsibilities
Administration and Business Information Analytics:
- Support the Head of Partner Markets with executive support as and when required.
- Align with the Commercial Operations Lead to provide support and guidance to P&EM extended leadership team to set agenda and priorities for biweekly meetings, make recommendations on topics and time allotments, and generally prepare for P&EM LT, xLT meetings and keeping/distributing meeting minutes where required. Ensure all Meeting distribution invite lists are reviewed monthly to ensure correct attendance.
- Carry out supporting tasks for P&EM team, particularly the Europe and MART clusters. This will include support and management of Purchase Orders, keeping records of contracting & legal documents (HR files, contracts, Invoices), working in close partnership with Legal, Finance, HR, and other expertise areas in P&EM. Management of post email flows, shipment of material.
- Support the P&EM team in the partner contractual governance processes to include the management of the Partner Portal reporting tool. Ensuring the use of correct documentation and the inclusion of scheduling internal and external meetings (proactively addressing agenda conflicts), keeping meeting minutes.
- Management of the Partner Portal: This will include Performance Tracking and Monitoring. This will include the creation and maintenance of Partner / Geography Specific Performance Tracking Dashboard. Providing quarterly updates to P&EM Leadership
- Support incentive compensation management within the clusters including assisting cluster leads with timelines, plan design enhancement, and administration of plans
- Lead and/or assist with P&EM wide meetings (example: all hands and partner meetings) including defining purpose, agendas, and ensuring smooth execution
- Liaise with Commercial Training teams to ensure P&EM training needs are met, design and enhance content for P&EM audience as appropriate
- Leads and supports projects as defined by SVP & Commercial Operations Lead.
Launch Excellence
- Supports the commercial lead with the project management activities. In addition, the creation and deployment of workflow tools to streamline the launch excellence process. Ensures all information contained in launch dashboards and reporting documents are continually updated based on discussion with Commercial Operations lead, EA’s and Commercial Leads.
Commercial Training
- Operational Support on activities and governance for partners and affiliate commercial training for the region. Ownership of the operational activities of the E Learning Platform to ensure that user lists are updated, and training is allocated when required as per the P&EM Training Plan. Supports and facilitates the commercial operations lead where required in the delivery of the Annual Partner Learning strategy, by supporting the quarterly training meetings plan and engaging with the cross functional teams as required.
Events /Congress
- Support participation in Congresses & Symposia (booth, budgeting, coordination, funding) in collaboration with Marketing & Medical for the region. Arrange and provide support for meetings (e.g., P&EM annual All Hands and Partners Meeting) including planning and execution, agenda preparation, and meeting logistics as required.
Qualifications
- Bachelor’s degree in Business Administration, Life Sciences, Pharmacy, Finance, or a related field. MBA or Project Management Certification (PMP, PRINCE2) for advanced leadership and project management skills considered a plus
- Minimum 5+ years of experience in pharmaceutical, biotechnology, or healthcare industries, particularly in commercia loperations, business administration, or partner management roles.
- Strong understanding of pharmaceutical governance, compliance, and contracting processes, ensuring alignment with industry standards like FDA, EMA, MHRA, and GDPR regulations.
- Expertise in managing commercial models, partner relationships, and distribution channels.
- Experience with partner contractual governance and use of Partner Portals to manage performance tracking and reporting.
- Familiarity with regulatory requirements (FDA, EMA, GDPR) and ability to manage documentation, invoicing, and purchase orders in compliance with pharmaceutical standards.
- Strong project management skills with experience coordinating pharma product launches, tracking KPIs, and ensuring operational efficiency using performance tracking tools and dashboards.
- Experience in managing training programs for partners and affiliates, including operational expertise in E-Learning platforms for compliance training (e.g., SOPs, Code of Conduct).
- Expertise in coordinating pharmaceutical conferences, including logistics, budgeting, and sponsorships, while ensuring compliance with HCP engagement policies. Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook) and ERP systems (SAP, Oracle).
- Experience using CRM tools (Salesforce, Veeva CRM) and data visualization tools (Power BI, Tableau) for reporting and analytics.
- Excellent written and verbal communication skills for interacting with executives, partners, and cross-functional teams.
- Strong problem-solving skills and attention to detail for managing pharma compliance and contractual obligations.
About Alnylam: Alnylam Pharmaceuticals (Nasdaq: ALNY) has led the translation of RNA interference (RNAi) into a whole new class of innovative medicines with the potential to transform the lives of people afflicted with rare and more prevalent diseases. Based on Nobel Prize-winning science, RNAi therapeutics represent a powerful, clinically validated approach to treating diseases at their genetic source by “interfering” with mRNA that cause or contribute to disease. Since our founding in 2002, Alnylam has led the RNAi Revolution and continues to turn scientific possibility into reality.
Our culture: Our people-first culture is guided by our core values: fiercely innovative, open culture, purposeful urgency, passion for excellence, and commitment to people, and these values influence how we work and the business decisions we make. Thanks to feedback from our employees over the years, we’ve been fortunate to be named a top employer around the world. Alnylam is extremely proud to have been recognized as one of Science Magazine’s Top Biopharma Employers, one of America's Most Responsible Companies for 2024 by Newsweek, a Fast Company Best Workplace for Innovators, and a Great Place to Work in Canada, France, Italy, Spain, Switzerland, and UK – among others.
At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. We are dedicated to building an environment where employees can feel that they belong, can bring their authentic selves to work, and achieve to their full potential. By empowering employees to embrace their unique differences at work, our business grows stronger with advanced and original thinking, allowing us to bring groundbreaking medicines to patients.
