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Description
At Amazon, we are working to be the most Customer-centric company on earth and as part of that we’re constantly looking at taking to a new level in how we fulfil and deliver customer orders. We are building a world class last mile operation, significantly complimented by Delivery Service Partners (DSP). Amazon works directly with DSPs to make deliveries to our customers.
We are looking for a Sr. Insights Manager to join the EU Last Mile DSP Network Health Team. This person will need to work closely with senior leaders in the Last Mile space as well as key partner organizations to ensure success. The Insight Manager will collaborate on building, executing and reporting partners insights for Network Health (NH) and the Delivery Service Partners program. This includes working closely with legal, account managers, operations, tech and other internal teams to build and refine models to better understand our DSP partners.
Apply using English version of CV.
Key job responsibilities
- Develop scalable frameworks that will drive quality insights regarding DSP partners
- Partner with cross-functional stakeholders across various organizations, geographies, and leadership levels to drive programs that enable DSPs and Amazon Logistics to be successful
- Analyze metrics and patterns of behavior to inform business decisions
- Operate and deliver in a fast-paced environment
- Collaborate with Data Analytics and Tech teams to articulate and prioritize feature needs for analytics and reporting
- Oversee the development and improvement of existing insight processes
- Manage multiple projects and tasks ensuring timelines are met, resource needs are understood
- Create SOPs and drive process improvements
- Ensures critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership
- Able to switch between supporting, leading and managing
- Comfortably transition between big picture, strategic thinking and tactical, day-to-day planning and execution. Comfortable in operating in a fast paced environment
- Collaborating with stakeholders including Coaching and Compliance teams to build a supportive culture of DSP growth and development
About The Team
The Network Health team is part of the wider EU DSP organization. Our role is to work closely with our stakeholders in assessing the health of our business partners (i.e. the network) and how we can improve the “win-win” collaboration with our DSPs while improving performance and compliance.
Basic Qualifications
- Bachelor’s degree
- Experience in managing projects
- Experience managing stakeholders
- Experience in data analysis
- Experience with data visualization using Quicksight or similar data visualization tools
- Experience in using MS-Excel
- Experience working directly with business stakeholders to translate between data and business needs
- Experience working in an ambiguous environment
- Experience in improving processes
- Experience in working with a variety of organizations and management levels
- Excellent verbal/written communication skills
- Ability to work across multiple teams to create solutions to monitor business performance and interpret key performance metrics into actionable recommendations.
Preferred Qualifications
- Master degree / MBA
- Experience in scripting for automation (e.g. Python) and SQL skills.
- Experience in operations, sales, business development or logistics
- Strategy consulting
- Experience programming to extract, transform and clean large (multi-TB) data sets
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon UK Services Ltd.
Job ID: A3029389
