LocationStaines-Upon-Thames, England, United Kingdom
Posted At1/20/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (51.0%).
Occupation Type
Programmers and software development professionals
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£54,700
(£28.05 per hour)
Occupation rate applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Team
The Customer Engagement team partners with executive leaders on our 360-degree approach to customer, partner, and internal employee engagements. The team collaborates with senior leadership across the company to create long-term trusted relationships with key customers, accelerate our scale to $16B, and help make ServiceNow the best place to work.
Role
This is an extraordinary opportunity to partner daily with our Executive Practitioners within the Chief Transformation Office to elevate CxO engagements, increase wallet share, and curate thought leadership. We are looking for a brilliant storyteller, who can communicate the ServiceNow mission from a variety of perspectives. As ServiceNow grows and we engage with executives across all industries, our narrative is more important than ever.
This role will be part of the Strategic Customer Engagement organization and partner closely with field sales, marketing, and product teams to help scale the impact of our Chief Transformation Officers creating and executing a customer engagement strategy.
What You Get To Do In This Role
Own the Customer Engagement strategy:
Increase wallet share through curating the right portfolio of Customers, Partners, and events our Executive Practitioners engage with, working with regional sales leaders on which customers they should meet with and when
Optimize the process for the Practitioner with customers end to end: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, partner with sales to deliver follow-up messages to the customer, etc.
Attend customer meetings, and capture major takeaways, maintain milestones, track, assign and drive the delivery of clear action items.
Deepen strategic customer/partner relationships: work with the Sales and Customer Success organizations to proactively engage top customers and partners, close the loop when deals close of people the Practitioner has a relationship with, develop nurturing campaigns etc.
Help define how slides and visuals will enhance a narrative or customer story
Develop key metrics and capture and analyze data to continuously improve impact of Practitioner customer engagement
Parachute into complex customer situations as the liaison for our CxOs when high visibility opportunities are at risk
Elevating CxO engagement
Lead, organize, and manage executive-level special projects to explore and implement changes in customer engagement
Contribute to codification and sharing of best practices
Build a foundation to scale events and speaking opportunities
Become an indispensable thought-partner for Practitioners
Partner closely with senior stakeholders and cross-functional teams to develop relevant messaging for each engagement
Global travel for key events
Create and execute an events engagement strategy while partnering closely with cross-functional teams. Key accomplishments will include securing desirable external speaking engagements, securing strong ties with Now on Now and Communications teams to ensure an amplification strategy is executed (social, thought leadership content, internal enablement, media etc.) and securing customer-led speaking engagements which highlights ServiceNow.
Qualifications
To be successful in this role, we need someone who has:
6+ years of work experience across consulting, executive engagements, or sales, preferably in the cloud/enterprise SaaS/software industry
Passion for and demonstrated success in understanding and fulfilling internal or external customer needs; problem-solver mindset; ability to take big ideas and make them simple and digestible
Deep experience in interacting with a broad spectrum of CxOs with a passion for storytelling, narrative structure, and design
Command for building consensus amongst numerous high-powered stakeholders and pushing forward to tangible output/outcomes quickly
Proven capability of building and leading high-performing teams, either in a direct or indirect/matrixed capacity
Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment with a strong ability to prioritize
Executive presence, excellent verbal and written communication
High energy, strong work ethic, disciplined execution skills
Proficient with PowerPoint, Excel, PowerBI, and Dynamics and familiarity with several market-leading productivity tools
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
