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Vimeo is on the hunt for a dynamic Sr. Renewals Manager to support our EMEA customers. Are you ready to take charge of renewing and expanding Vimeo's client relationships? Vimeo, a leader in the innovative video experience platform, is looking for a Renewals Manager who is adept at driving customer retention and revenue growth. Your role is vital in managing the renewal process, maintaining high customer satisfaction, and boosting the value of our customer relationships.
What you'll do:
- Lead and refine Vimeo’s renewals strategy to drive customer retention, reduce churn and identify expansion opportunities
- Collaborate closely with the Account Management and Customer Success teams to deeply understand customer needs and proactively address risk indicators
- Expertly negotiate contract terms, ensuring alignment with Vimeo’s commercial goals while prioritising customer satisfaction
- Proactively monitor and address customer health metrics impacting renewals.
- Deliver accurate renewal forecasting and reporting on renewal activities, including revenue and retention metrics.
- Leverage market insights and competitor intelligence to continuously evolve renewal strategies and best practices
- Stay ahead of the curve by keeping informed about industry trends and competitor strategies.
Skills and knowledge you should possess:
- Fluent in English, additional language (additional language skills in German, Spanish or Italian highly desirable).
- A Bachelor’s degree in Business, Marketing, or a relevant field.
- At least 5 years of experience in renewals or account management within a SaaS or tech environment.
- Highly organised, detail oriented and metrics-driven with excellent communication skills.
- Strong negotiation and relationship-building capabilities.
- Proven multitasking skills in a fast-paced setting, managing multiple accounts with ease.
- Experience working cross-functionally in fast-paced environments with shifting priorities.
- Proficiency in CRM software and data analysis tools.
- Familiarity with the video software sector is a plus.
- Multilingual skills are a plus, but not a requirement.
About Us:
Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com.
Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.
