Company Description
We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.
Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.
With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.
Job Description
The Role: Trust & Safety
The Consumer team drives high-performing, delightful payment experiences through our Connect suite, including flagship products like
Flow and
Remember Me.
As we expand our ecosystem, we are looking for a Staff Product Manager to lead the Trust & Safety domain. This team is responsible for the delicate balance between ironclad security and a seamless user experience. You will own the end-to-end journey for sensitive consumer touchpoints, including dispute management, customer care interfaces, and fraud/risk interventions.
Your mission is to ensure that when friction is necessary—such as during an account suspension or a verification check—the experience remains transparent, fair, and user-centric.
Key Responsibilities
- Trust Strategy & Roadmap: Develop and execute the product strategy for consumer protection and account integrity. Define a roadmap that prioritizes user safety alongside business growth and conversion.
