Station Control Assistant, Kings Cross Station, X3 Roles
Company
Location
London, England, United Kingdom
Posted At
8/14/2025
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Description
Location
London, GB
Department Name
OA Property Operations/National Stations/Kings Cross (752509) G5
About Network Rail
Join the Heartbeat of London King’s Cross Station
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
If you're ready to make a real difference, we'd love to hear from you!
Brief Description
Be at the Centre of It All
King’s Cross is one of the busiest, most high-profile railway stations in the UK — serving millions of passengers and connecting five train operating companies.
We’re looking for a calm, confident, and proactive Station Control Assistant to help us keep the station safe, connected, and running smoothly. If you thrive in a fast-paced environment, love solving problems under pressure, and want to be part of a professional, tight-knit team — we want to hear from you.
About The Role (External)
What You’ll Be Doing
Keep Everyone Informed – Share live travel updates and safety announcements using station systems and screens.
Coordinate with the Best – Work side-by-side with train operators, route control and national control centre’s, and frontline staff during the everyday and the unexpected.
Operate Critical IT Customer Information Systems – CCTV, fire panels, customer help points – you’ll help keep it all running.
Spot & Report Faults – Notice when something’s not right? You’ll escalate quickly and keep a clear log.
Support During Incidents – Be part of the emergency response team when things go wrong, helping to keep customers safe and informed.
Log the Action – Every shift is different, and you’ll document what happens to keep the team aligned.
What You’ll Need
Salary: £26,459
*X3 Roles*
Closing date: 27/08/25. - Late applications will not be accepted.
Click apply now to apply.
What does our recruitment process look like?
Network Rail Benefits - To find out about what benefits we offer, click here
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
London, GB
Department Name
OA Property Operations/National Stations/Kings Cross (752509) G5
About Network Rail
Join the Heartbeat of London King’s Cross Station
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
If you're ready to make a real difference, we'd love to hear from you!
Brief Description
Be at the Centre of It All
King’s Cross is one of the busiest, most high-profile railway stations in the UK — serving millions of passengers and connecting five train operating companies.
We’re looking for a calm, confident, and proactive Station Control Assistant to help us keep the station safe, connected, and running smoothly. If you thrive in a fast-paced environment, love solving problems under pressure, and want to be part of a professional, tight-knit team — we want to hear from you.
About The Role (External)
What You’ll Be Doing
Keep Everyone Informed – Share live travel updates and safety announcements using station systems and screens.
Coordinate with the Best – Work side-by-side with train operators, route control and national control centre’s, and frontline staff during the everyday and the unexpected.
Operate Critical IT Customer Information Systems – CCTV, fire panels, customer help points – you’ll help keep it all running.
Spot & Report Faults – Notice when something’s not right? You’ll escalate quickly and keep a clear log.
Support During Incidents – Be part of the emergency response team when things go wrong, helping to keep customers safe and informed.
Log the Action – Every shift is different, and you’ll document what happens to keep the team aligned.
What You’ll Need
- A clear, confident voice and strong communication skills.
- Experience working in a customer-facing or high-pressure environment.
- A collaborative mindset — you’re a team player who pulls together during busy periods.
- Strong attention to detail and the ability to stay calm under pressure.
- Ideally, some knowledge of the UK rail network and station operations — but we’ll support you if you’re eager to learn.
- Command of English language, both written and oral with a clear and concise speaking voice
- Experience of working in a customer facing environment
- Experience of working effectively as part of a team
- Experience of processing and prioritising complex information in a time-pressured environment
- Be part of a flagship UK station with a “one team” culture.
- Work in a supportive, inclusive, and safety-first environment.
- Develop your skills in one of the most exciting roles on the railway.
- No two days are the same – you’ll be where the action is.
Salary: £26,459
*X3 Roles*
Closing date: 27/08/25. - Late applications will not be accepted.
Click apply now to apply.
What does our recruitment process look like?
- Once you have applied, our Recruitment Specialist will look at your CV.
- If your experience matches what we're looking for, you'll be invited to an interview
Network Rail Benefits - To find out about what benefits we offer, click here
All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information
- Some of our roles require face to face Drugs & Alcohol testing. Further details will be shared with you as part of your formal offer.****
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