Station Manager
Company
Location
Birmingham, England, United Kingdom
Posted At
7/24/2025
Advertise with us by contacting: [email protected]
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Description
Location
Birmingham, GB
Department Name
OZ Property Operations/National Stations/Birmingham (752359) G5
About Network Rail
Network Rail operates and maintains the railway infrastructure. Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. When you're part of our team, you matter to us and you matter to millions.
We're continuing to build a more diverse and inclusive organisation which is representative of the passengers we serve. To do this, it's essential we become a more open, diverse and inclusive organisation, harnessing the skills and expertise of all our people and attracting the best talent to help us have a safe, accessible railway for everyone. We’re an inclusive employer of choice and we welcome applications from everyone.
About Our Route
We are Central route. We are the Heart of Britain’s Railway. More than a million people rely on us every week, and we help transport nearly a million tonnes of freight every month. But we are more than just tracks and trains, we are a catalyst for jobs and opportunities, a connection to leisure and time with family and friends, and a foundation for communities and neighbourhoods.
We are a key part of the national network, with Birmingham New Street - the busiest station outside of London and the hub of the railway - connecting England, Scotland and Wales, with hundreds of services arriving and leaving every day.
Brief Description
As a stations Manager, you will lead and direct the management of all aspects of the station’s operation, regulatory requirements, contractual agreements and revenue generation. Act as the ambassador for the passenger within Network Rail and direct the stations team to secure a high level of customer experience, delivered in collaboration and conjunction with Train Operating Companies and other station stakeholders.
Please be a ware this role holds a mandatory requirement for the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed.
If you have lived outside of the UK in the last 3 years and have been invited to interview for this role , please notify us .
For further information including residency eligibility, please contact your recruiter for more details.
About The Role (External)
Every day will be different, but you can expect to be involved in the following activities:
You will drive the strategic leadership and execution of comprehensive safety, security, and incident response plans at the station, ensuring full regulatory compliance and proactive risk management. You will also Conduct safety audits, initiate regular checks, and enforce mitigation actions while fostering operational excellence. And lead coordination with train operators to deliver real-time, high-quality passenger information, especially during service disruptions, enhancing overall passenger experience.
You will build and maintain strong partnerships with retailers, local authorities, and key stakeholders to drive customer satisfaction and commercial success, aligning with industry standards. Oversee financial and operational planning, including OPEX budgets and stakeholder expenditure agreements, to safeguard assets and boost station performance. Champion initiatives that elevate Network Rail’s reputation, customer service, and revenue, while serving as the primary liaison for senior stakeholders, VIPs, and government officials.
In order to be successful in this role, we would like you to have/to be:
Salary: starting from £55,596 raising to £65,966 per annum. Network Rail adheres to a structured pay framework, any salary offered will be within the pay range advertised.
Closing date: 30th July 2025 . Late applications will not be accepted.
Want to find out more about what fantastic benefits we offer? Click here
All offers of employment are conditional upon satisfactory completion of a range of pre-employment checks. Click here for more information
We're a Disability Confident Leader employer and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
Safe behaviour is a requirement of working for Network Rail . Applicants should be able to demonstrate their awareness of our safety vision http://www.networkrail.co.uk/safety .
We’re continuing to build a more diverse and inclusive organisation representative of the passengers we serve. Applicants should be able to demonstrate their understanding of our Equity, Diversity & Inclusion vision Equity, diversity and inclusion - Network Rail .
Birmingham, GB
Department Name
OZ Property Operations/National Stations/Birmingham (752359) G5
About Network Rail
Network Rail operates and maintains the railway infrastructure. Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. When you're part of our team, you matter to us and you matter to millions.
We're continuing to build a more diverse and inclusive organisation which is representative of the passengers we serve. To do this, it's essential we become a more open, diverse and inclusive organisation, harnessing the skills and expertise of all our people and attracting the best talent to help us have a safe, accessible railway for everyone. We’re an inclusive employer of choice and we welcome applications from everyone.
About Our Route
We are Central route. We are the Heart of Britain’s Railway. More than a million people rely on us every week, and we help transport nearly a million tonnes of freight every month. But we are more than just tracks and trains, we are a catalyst for jobs and opportunities, a connection to leisure and time with family and friends, and a foundation for communities and neighbourhoods.
We are a key part of the national network, with Birmingham New Street - the busiest station outside of London and the hub of the railway - connecting England, Scotland and Wales, with hundreds of services arriving and leaving every day.
Brief Description
As a stations Manager, you will lead and direct the management of all aspects of the station’s operation, regulatory requirements, contractual agreements and revenue generation. Act as the ambassador for the passenger within Network Rail and direct the stations team to secure a high level of customer experience, delivered in collaboration and conjunction with Train Operating Companies and other station stakeholders.
Please be a ware this role holds a mandatory requirement for the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed.
If you have lived outside of the UK in the last 3 years and have been invited to interview for this role , please notify us .
For further information including residency eligibility, please contact your recruiter for more details.
About The Role (External)
Every day will be different, but you can expect to be involved in the following activities:
You will drive the strategic leadership and execution of comprehensive safety, security, and incident response plans at the station, ensuring full regulatory compliance and proactive risk management. You will also Conduct safety audits, initiate regular checks, and enforce mitigation actions while fostering operational excellence. And lead coordination with train operators to deliver real-time, high-quality passenger information, especially during service disruptions, enhancing overall passenger experience.
You will build and maintain strong partnerships with retailers, local authorities, and key stakeholders to drive customer satisfaction and commercial success, aligning with industry standards. Oversee financial and operational planning, including OPEX budgets and stakeholder expenditure agreements, to safeguard assets and boost station performance. Champion initiatives that elevate Network Rail’s reputation, customer service, and revenue, while serving as the primary liaison for senior stakeholders, VIPs, and government officials.
In order to be successful in this role, we would like you to have/to be:
- Successful experience in leadership and development of people in a customer focused environment
- Extensive experience in managing teams to deliver excellent customer/passenger service
- Proven track record in developing people and teams, including dealing with Employee Relations issues
- Successful experience of delivering customer service in a complex operational environment *
- Able to demonstrate effective interpersonal and communications skills with ability to communicate effectively across varied internal and external stakeholders
- Proven customer relationship management skills and expertise
- Experience of delivering communications in support of excellent passenger services
- Demonstrable experience in the management of financial systems, budgetary tools and undertaking contract management in a complex commercial environment.
- Thorough knowledge / understanding of station regulatory frameworks
- Comprehensive knowledge of Managed Station operations, processes and procedures
- Proven track record in managing passenger flows in a complex operational environment
- Sound knowledge of corporate governance e.g. procurement rules
- Ability to attain Station Incident Officer (SIO) *
- Ability to gain appropriate assessor and verifier competence *
- Ability to attain Station Management Competence / applicable rules & regulations qualified to level 3 *
- NEBOSH Diploma or other comparable safety qualification
- Understanding of business improvement processes
- Understanding of railway industry structure and responsibility
- Ability to design and write effective strategy for large organisations
- denotes post holder must attain relevant competency prior to carrying out activity
Salary: starting from £55,596 raising to £65,966 per annum. Network Rail adheres to a structured pay framework, any salary offered will be within the pay range advertised.
Closing date: 30th July 2025 . Late applications will not be accepted.
Want to find out more about what fantastic benefits we offer? Click here
All offers of employment are conditional upon satisfactory completion of a range of pre-employment checks. Click here for more information
We're a Disability Confident Leader employer and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
Safe behaviour is a requirement of working for Network Rail . Applicants should be able to demonstrate their awareness of our safety vision http://www.networkrail.co.uk/safety .
We’re continuing to build a more diverse and inclusive organisation representative of the passengers we serve. Applicants should be able to demonstrate their understanding of our Equity, Diversity & Inclusion vision Equity, diversity and inclusion - Network Rail .
Advertise with us by contacting: [email protected]
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