WHAT ON EARTH IS DECIEM?
Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder Nicola Kilner.
We are growing rapidly, and we’re looking for someone who shares this vision and wants to grow with us!
WHAT WE'RE LOOKING FOR
We are looking for a flexible customer service-oriented
Sales Assistant, known in Deciem as Store Associate to join our lovely team in Westfield White City to deliver memorable experiences to our customers <3
- This is a 22.5-hour-a-week position on a part-time basis (3 Days).
- Experience in the Retail, and luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
- 6-month contract
WHAT YOU'D BE DOING IN THIS ROLE
- Welcome every customer like a friend 💛 with enthusiasm, professionalism, and a warm smile that reflects DECIEM’s values. You’ll help create a space that’s fun, positive, and full of good energy (for both our team and our customers!).
- Truly listen and connect 👂 understand customer needs and share thoughtful product recommendations, backed by the deep knowledge you’ll gain through our brand training.
- Deliver an unforgettable DECIEM experience ✨ provide exceptional, educational service that goes beyond the surface, making beauty feel approachable, empowering, and joyful.
- Be a voice of knowledge 🧠 Stay in the loop with everything from product launches and campaigns to company updates, so you can keep our community informed and inspired.
- Support daily operations with heart and hustle 🔐 from opening and closing to keeping health and safety standards high, you’ll be a key part of what keeps the store running smoothly.
- Own the customer journey 📩 Whether it’s resolving an issue or handling feedback, you’ll turn challenges into opportunities to build trust and loyalty.
- Bring our space to life visually 🎨 help maintain merchandising standards that reflect our brand’s unique aesthetic, ensuring displays are beautiful, clean, and inviting.
- Handle transactions like a pro 💳 manage the POS, refunds, and payments with accuracy and efficiency, all while keeping the customer experience front and center.
- Keep things organized and compliant 📋 Whether it’s restocking, inventory counts, or following policies and procedures, your attention to detail helps keep the counter in top form.
- Make an impact through KPIs 📈 Understand how your individual contributions (from customer interactions to sales goals) support the team’s success..
SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE
Experience in the Retail, and luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors. Comfortable in engaging customers and applying products to the customer while providing consultationsAbility to multi-task, while providing professional and outstanding customer serviceDesire to spread brand awareness
Effective time management and communication skills.
WHAT YOU'LL BE GAINING BY JOINING OUR TEAM
There’s a lot of good stuff that comes along with being a DECIEM team member. Here are a few of our favorite perks and benefits, in no particular order…
- Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
- Access to LinkedIn Learning membership to help you keep growing and learning.
- First dibs on new products.
- A generous discount on DECIEM products for you, your family, and your friends.
BUILDING GROWTH TO POWER GOOD
We are a People first company that lives by our
core values to…
- 😊 Do the right thing
- 💡 Create impact
- 🌱 Respect small things
- ❤️ Care too much
- 🚀 Be the future
These values continue to guide us in all that we do. Along the way, we’ve been honored to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!
SUSTAINABILITY AND SOCIAL IMPACT
DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.
Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.
In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.
CREATING A HUMAN WORLD OF BEAUTY
DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "
DECIEM is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.
WANT TO JOIN US?
Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3
#SP
