Store Manager

Founded over 20 years ago by three entrepreneurial women with a passion for beautiful, practical and comfortable homes, OKA is more than a furniture and homeware retailer: it is a love affair with living well.

We inspire people to confidently create a home that reflects their personality, a space where nothing should be too precious or perfect to be enjoyed with family and friends. British-born, today we have 14 stores across the UK, an established Interior Design and Trade business, a mail-order service and a thriving website.

We are currently looking to recruit a full-time Store Manager to support our Retail Team, based at our brand-new concession in Fenwick Kingston. OKA Kingston is our fourth concession, following the successful introduction of the brand into the renowned Hoopers Department Store in Tunbridge Wells, Kent, and more recently, the opening of an OKA concession within the Fenwick Newcastle.

ABOUT US

We know the best work is done by people who enjoy their jobs, so we create a fun and nurturing environment where everyone feels valued and is able to thrive. We are looking for an agile and proactive Store Manager with a positive attitude and entrepreneurial spirit who can help us nurture this company culture.

Reporting directly to the Head of Retail, the Store Manager is responsible for the management and performance of our new OKA retail space. The Store Manager will support the business in preparing our Kingston store for opening in early 2026 and will be responsible for managing all sales and operational requirements of the store. Supported by the Head of Retail and the broader Retail team, you will lead and deliver best-in-class customer experience, while driving sales by empowering the store team to surprise and delight our customers.

KEY RESPONSIBILITIES

Concession Operations:

• Oversee all operational aspects of the concession, maintaining high standards of presentation, merchandising, and stock management in line with OKA brand guidelines.
• Work collaboratively with the host store management and teams to ensure smooth running of the concession area.
• Manage scheduling, staffing levels, and performance within your concession team.

Customer Experience:

• Handle customer enquiries and resolve issues promptly and professionally.
• Lead by example, providing exceptional customer service that reflects the OKA brand values
• Develop and maintain client relationships through personalised service and clienteling initiatives.
• Represent OKA at all times, ensuring brand standards are upheld and enhanced within the concession environment.

Team Leadership and Development:

• Recruit, onboard, and train concession staff to deliver excellent product knowledge and customer engagement.
• Motivate, develop, and manage your team to meet sales targets and KPIs.
• Encourage a positive, inclusive team culture aligned with OKA’s values.

Sales & Commercial Focus:

• Proactively drive sales performance, analyse concession metrics, and implement strategies to maximise revenue.
• Assist with promotional activities, in-store events, and product launches in collaboration with OKA retail and marketing teams.

OUR VALUES

• Put the Customer First - provides exceptional internal and external customer service at all touchpoints
• Be In It Together - approachable, personable, committed to shared success
• Think Big - creative, innovative, solutions orientated
• Own It - curious, persistent, drives results
• Stay Playful - energises others, focuses on positives and opportunities, finds room for spontaneity

ABOUT YOU

• Experienced retail Store Manager with proven track record, ideally gained within a luxury furniture or homeware retail environment
• Passion for delivering exceptional customer service
• Good commercial awareness
• Confident communicator with excellent interpersonal skills
• Natural flair for interiors and store merchandising
• Experience and enthusiasm for high-end retail environments
• Extensive selling skills and the ability to motivate others
• Good eye for detail
• Flexible approach to working hours as the sector demands
• Tenacious, hardworking and reliable
• Strong leadership, management, and organisational skills
• A creative, problem-solving spirit
• Passion for the OKA brand

OUR BENEFITS PACKAGE

• 33 days holiday (including bank holiday entitlement), plus Length of Service increases
• Day off for your birthday
• Health Cash Plan
• Generous staff discount
• Enhanced Maternity Pay
• Employee Assistance Programme
• Eligibility for a discretionary company Bonus Scheme
• Plus a suite of additional employee benefits including Company pension scheme, life assurance cover, free eye tests, cycle to work scheme, interest free travel loans, social events, online wellbeing centre and more.

If successful you will become part of the OKA family, a fast-paced and dynamic business. If you would like to apply for this position, please send your CV and details of your salary expectations, notice period and right to work information via the link provided.