Stories Officer

Location: Blended between office and home (England and Wales). Time in office negotiable

£31,105 (pro rated at £18,663) plus London weighting (if applicable) £3,520 (pro rated at £2,112p/a)

Part time (21.75 hours pw) - Mon-Weds

Closing date: 13/07/2025

Citizens Advice is looking for a communications professional to join our fantastic news team on an interim basis for three days a week. This is a maternity cover position that will start in October 2025 and conclude in October 2026.

As a Stories Officer at Citizens Advice, you’ll put the people we help at the heart of our external communications work. This role supports the delivery of high-impact news coverage of our key advocacy issues, including welfare, debt and consumer rights. You’ll also be producing content based on people’s lived experience to support our fundraising objectives; for social media; and for branded communications like impact reports.

You’ll work with our network of charities across England and Wales and our national charity teams to identify and support people to tell their stories. This role requires excellent judgement and sensitivity as you’ll be in direct contact with the people we help at Citizens Advice.

You’ll have a good understanding of the media landscape, from traditional to social media, and be able to spot and see through innovative ways to amplify people’s stories. You'll also be familiar with the principles of confidentiality and safeguarding, and able to apply these consistently in your work. This is a great opportunity to work with your fellow Stories Officers and thrive in the wider news team, working together to make things better for people.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.