Job Description
Department: College of Arts and Law
Location: University of Birmingham, Edgbaston, Birmingham UK
Grade: Grade 2
Hourly rate: £13.06 + holiday entitlement
Casual Contract start/end: 06/10/2025 – 18/08/2026
Number of Positions: 60
Advert closing date: Sunday 28 th September 2025, 23:59
The advert closing date may be adjusted based on the volume and quality of applications received. We recommend that candidates submit their applications promptly.
Our offer to you
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 yeas, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.
Find out more about the benefits of working for the University of Birmingham
Role Summary:
The College of Arts and Law Undergraduate Student Ambassador is a key support role for the College. We are looking for current undergraduates to join us as Student Ambassadors to support student recruitment and marketing activity for the College. Ambassadors are employed to support young people during activities and offer advice and knowledge to future students, their parents and teachers. Ambassadors may be involved in activities including delivering presentations to large audiences, leading campus tours, meeting parents and offer holders, assist with visits to the campus in your School or Department. You may be asked to represent your Department or School across a range of activities, and not just your programme.
All ambassadors are also expected to make themselves available for the University’s Undergraduate Open Days held in June, October and November, and to support Offer-Holder Visit Days in February, March and April if possible.
Ambassadors may also be involved with creating engaging content for the University website, prospectus and College social media.
The role involves supporting the College Marketing and Communications team in marketing initiatives with the aim of encouraging prospective students to apply to Birmingham and offer holders to select Birmingham as their Firm Choice.
The role may cover working across a wide variety of platforms and activities including Unibuddy, The Student Room, Facebook, Instagram, Zoom webinars, phone calls and videos.
Main Responsibilities:
You will be managed by a member of the College Marketing and Communications team who will direct your work and priorities. Types of activity may include:
- Working during the main University Undergraduate Open Days:
- Saturday 11 October 2025
- Saturday 15 November 2025
- Meeting and assisting offer holders and their parents during Offer Holder Visit Days:
- Saturday 14 February 2026
- Saturday 7 March 2026
- Saturday 21 March 2026
- Wednesday 1 April 2026
- Leading campus tours
- Preparing and delivering presentations or participating in student panels (topics include your student experience, student life, and why you chose your subject)
- Confidently assisting the organisers to co-ordinate and deliver an event including overseeing activities, registration, attendance, resources, catering and ad hoc enquires.
- Contributing to question-and-answer panels during school or offer holder visits to share experiences
- Administration of special events (e.g. making telephone calls, collating information packs, data inputting)
- Creating engaging blog and vlog content from a student perspective. Topics will be provided to coincide with key events throughout the year plus opportunity to create personal content related to student life
- Engaging with offer-holders on social media platforms
- Being a representative of the student body and voice for college digital marketing initiatives, feeding back on activities and contributing ideas to promote the University
Benefits:
- Develop a range of skills and experiences for your CV including evidence of effective teamwork, leadership, communication and public speaking
- Gain experience and confidence dealing with people from a wide range of diverse backgrounds
- Earn points towards the Personal Skills Award (PSA)
- Receive a comprehensive package of training sessions
- Salary at a generous hourly rate
- Gain a reference for future summer/graduation work
Person Specification:
- Current undergraduate student studying a College of Arts and Law subject
- Ideally able to offer a minimum 2 years commitment to being an Ambassador
- Enthusiasm for the University, the College and your area of study
- A good knowledge (or willingness to gain knowledge) of the University, campus and its student support services
- A good level of English language is required in both written and verbal communication
- Customer service skills including the ability to stay calm, friendly and helpful when interacting with people and under pressure
- Evidence of showing diplomacy and initiative to deal with a variety of people and situations
- A professional approach to work is required, as well as being able to represent the University and its brand consistently and appropriately
- Reliable, punctual, organised and conscientious
- The ability to take initiative and resolve problems when needed
- Confident and comfortable appearing on camera (where applicable)
Hours:
This position does not guarantee a regular number of hours per week. The ad-hoc nature of the role is ideal for students looking for paid, on-campus work that fits around their studies and extra-curricular activities. The post is suitable for those who are looking for part-time work without the commitment of weekly fixed hours or those who already have a regular job under 15 hours per week and wish to supplement their income.
Working hours are variable depending on the number of positions available and what shifts are assigned (notified in advance) and on an ambassador’s availability around studies. Most activities will take place Monday to Friday however activity may also take place during University vacation as well as over the weekends (Open Days and Offer Holder Visits on Saturdays).
Interview and Eligibility to Work documents:
- As we are looking to recruit a large number of students and would be possibly looking for support for our first Open Day on Saturday 11 th October, we will be conducting interviews on a rolling basis.
- If shortlisted, you will be invited to attend an in-person assessment centre either the week commencing the 15 th September or the week commencing 13 th October. Please note in your application if there are any dates you cannot do.
- At the interview, you will complete a Right to Work check. This will require you to bring your original documents with you for the interviewer to witness and verify. Required documents and instructions are available here .
- If your interview is successful you must complete compulsory training sessions before you can become a Student Ambassador.
View our staff values and behaviours here
Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working .
The University of Birmingham restricts all students to working up to 20 hours per week during term time. If your application is successful and your course does not follow the usual academic term timetable (e.g. PGT, PGR or PhD student), you and your supervisor must formally agree vacation periods if this role exceeds 15 hours per week. In addition to this, please be aware if you are an International student you will be required to apply to the Registry for the appropriate Authorised Absence.
You are only eligible to apply to this role if you are a current University of Birmingham student. If you are not a University of Birmingham student your application will not be considered.
To work you will need to carry out a right to work check. These checks will need to be completed prior to work commencing. 
