Job Description
School or Department: Life and Environment Sciences
Location: University of Birmingham, Edgbaston, Birmingham UK
Grade/Band: Grade 2
Hourly rate: £13.06 per hour plus holiday entitlement
Casual contract from: 03/11/2025 – 30/06/2026
Advert closing date: 10/10/2025, 23:55pm
Number of positions available: 60
Please note that this vacancy may be taken down early depending on the number of applications received. We advise you to submit your application promptly.
Our offer to you
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.
Find out more about the benefits of working for the University of Birmingham
Background
We are looking to recruit a diverse range of current postgraduate students from across the College of Life and Environmental Sciences:
- Biosciences
- Geography, Earth and Environmental Sciences
- Psychology
- Sport, Exercise and Rehabilitation Sciences
Role Summary
Ambassadors are employed to support young people during activities and offer advice and knowledge to future students, their parents and teachers. Ambassadors may be involved in activities including delivering presentations to large audiences, leading campus tours, meeting parents and offer holders, assist with visits to the campus in your School or Department.
Ambassadors will also be involved with creating engaging content for the University website, prospectus and College social media. All Ambassadors will be expected to fill out a content form so that we can set up a Student Profile for them on our website. The role may also require the writing of blogs and further online content.
The role involves supporting the College Marketing and Communications team in marketing initiatives with the aim of encouraging prospective students to apply to Birmingham and offer holders to select Birmingham as their Firm Choice.
The role may cover working across a wide variety of platforms and activities including Unibuddy, The Student Room, Facebook, Instagram, Zoom webinars, phone calls and videos.
The position does not guarantee a regular number of hours per week. The hours will be ad hoc. Working hours are variable depending on the number of positions available and what shifts are assigned (notified in advance) and on an Ambassador’s availability around studies. Activity may take place during University vacation as well as over the weekends (Open Days and Offer Holder Visits on Saturdays). You will be contacted ahead of time to find out availability.
Main Duties
You will be managed by a member of the College Marketing and Communications team who will direct your work and priorities. Types of activity may include:
- Working during the main University Undergraduate Open Days in June, October and November
- Leading campus tours
- Meeting and assisting offer holders and their parents during Offer Holder Visit Days
- Preparing and delivering presentations or participating in student panels (topics include your student experience, student life, and why you chose your subject)
- Confidently assisting the organisers to co-ordinate and deliver an event including overseeing activities, registration, attendance, resources, catering and ad hoc enquires.
- Contributing to question and answer panels during school or offer holder visits to share experiences
- Administration of special events (e.g. making telephone calls, collating information packs, data inputting)
- Becoming a UniBuddy representative answering questions online from prospective student enquirers about your experience of Birmingham
- Engaging with offer-holders on social media platforms such as Facebook and Instagram
- Becoming a Student Representative on The Student Room platform, answering questions and moderating boards
- Being a representative of the student body and voice for college digital marketing initiatives, feeding back on activities and contributing ideas to promote the University
- Creating a Student Profile online which will contain information like why you chose Birmingham and stories from your time here
- Writing interesting blog posts from a student perspective. Topics will be provided to coincide with key events throughout the year plus opportunity to create personal content related to student life
Person Specification
- Current undergraduate student studying a College of Life and Environmental Sciences subject
- Ideally able to offer a minimum 2 years commitment to being an Ambassador
- Enthusiasm for the University, the College and your area of study
- A good knowledge (or willingness to gain knowledge) of the University, campus and its student support services
- A good level of English language is required in both written and verbal communication
- Customer service skills including the ability to stay calm, friendly and helpful when interacting with people and under pressure
- Evidence of showing diplomacy and initiative to deal with a variety of people and situations
- A professional approach to work is required, as well as being able to represent the University and its brand consistently and appropriately
- Reliable, punctual, organised and conscientious
- The ability to take initiative and resolve problems when needed
For any informal queries, please contact Darren Round (
[email protected])
View our staff values and behaviours here
Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.
The University of Birmingham restricts all students to working up to 20 hours per week during term time. If your application is successful and your course does not follow the usual academic term timetable (e.g. PGT, PGR or PhD student), you and your supervisor must formally agree vacation periods if this role exceeds 20 hours per week. In addition to this, please be aware if you are an International student you will be required to apply to the Registry for the appropriate Authorised Absence.
You are only eligible to apply to this role if you are a current University of Birmingham student. If you are not a University of Birmingham student your application will not be considered.
To work you will need to carry out a right to work check.These checks will need to be completed prior to work commencing. 
