Student Casual – Student Experience Ambassador (CoSS)– College of Social Services – Grade 2 – 906863

Job Description

Position Details:

School or Department: College of Social Services

Location: University of Birmingham, Edgbaston, Birmingham UK

Grade/Band: Grade 2

Hourly rate: £13.07 per hour plus holiday entitlement

Casual contract from:25/09/2025– 24/12/2025

Advert closing date:18/09/2025, 23:55pm

Number of positions available: 8

Please note that this vacancy may be taken down early depending on the number of applications received. We advise you to submit your application promptly.

Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

Background

An Introduction to your department/area/project.

The College of Social Sciences at the University of Birmingham is dedicated to enhancing the academic and social experiences of its students. This role, open to undergraduate students within the College, plays a crucial part in achieving this mission. Our College encompasses various schools, each committed to academic excellence and the promotion of a diverse and inclusive community.

Role Summary

A summary of the role – place within the team, etc.

This role is open to Undergraduate Students studying in the College of Social Sciences.

If you have an active account on Core Systems, please apply with your staff email. 

The application deadline is Thursday 18 th 2025.

We are looking for current students to join our team to support student experience activity for the College.

Ambassadors may be involved in activities including delivering presentations to large audiences, leading campus tours, generating social media content, supporting the organisation and delivery of events, and facilitating feedback collection and collation to support analysis and action planning.

Successful candidates will be required to attend a training day in September where they will receive a comprehensive overview of the role, responsibilities and tasks required as well as EDB training from experienced staff.

All Ambassadors are also expected to make themselves available for Welcome Week in September.

Main Duties

You will be managed by a member of the College Student Experience team who will direct your work and priorities. These to include any combination of:

• Supporting Welcome Week activity, which may include:
• working on the Arrivals Weekend Welcome stall (20-21 September),
• supporting team building events for new students,
• leading campus tours,
• preparing and delivering presentations,
• participating in student panels (topics include your student experience, student life, transition support information for all students, and other issues that are important to students).
• Throughout the academic year, facilitating co-creation and delivery of peer-led events. With staff oversight;
• suggesting ideas for impactfulactivities,
• identifying the resources required,
• promoting the event,
• supporting on-the-day delivery of activities/events,
• capturing event evaluation information from attendees
• Responding professionally and knowledgably to ad-hoc queries relating to events and EDB information such as those received at events, on social media, and at information stalls.
• Assisting with contributions to student communications such as items for student newsletters and social media content – ensuring that content is inclusive, and reflects and represents the needs of our diverse student cohort
• Supporting student feedback activity, particularly the promotion of all available feedback routes including national surveys, and collating academic feedback captured throughout the year
• Supporting with the design and delivery of awareness-raising campaigns on Equality Diversity & Belonging (EDB) initiatives and celebrating key cultural dates in students’ calendars (such as Lunar New Year, Diwali, and awareness months)
• Supporting and working with pre-existing EDB-related activities within your School to support School’s broader strategic objectives
• At the request of School Committees, (such as Education or EDB committee), contributing to curriculum development initiatives (such as decolonisation work)
• Listening to and engaging with feedback and suggestions on EDB-related issues from all students within your respective School – including undergraduates, and postgraduates in all departments
• Sitting on the School Equality, Diversity, and Belonging Committee for your respective School
  
  

Person Specification

• Current student studying a College of Social Sciences subject (applications from disciplines outside of the Schools of Education, Government, Business, and Social Policy will not be considered).
• Enthusiasm for the University, the College and your area of study.
• A good knowledge (or willingness to gain knowledge) of the University, campus, and its student support services.
• An understanding of the lived experiences of people from marginalised or minoritised groups, and a willingness to listen and learn about others' experiences.
• Ability to come up with creative solutions when solving problems.
• Ability to act on initiative, work independently, and to multiple deadlines.
• A good level of English language is required in both written and verbal communication.
• Customer service skills including the ability to stay calm, friendly, and helpful when interacting with people and under pressure.
• Evidence of showing diplomacy and initiative to deal with a variety of people and situations.
• A professional approach to work is required, as well as being able to represent the University and its brand consistently and appropriately.
• Reliable, punctual, organised and conscientious.
• The ability to take initiative and resolve problems when needed.
• Confident and comfortable appearing on camera.
• Social media experience (desirable).
  
  

For any informal queries, please contact Daryl Johnson ([email protected])

View our staff values and behaviours here

Valuing excellence, sustaining investment

We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.

The University of Birmingham restricts all students to working up to 20 hours per week during term time. If your application is successful and your course does not follow the usual academic term timetable (e.g. PGT, PGR or PhD student), you and your supervisor must formally agree vacation periods if this role exceeds 20 hours per week. In addition to this, please be aware if you are an International student you will be required to apply to the Registry for the appropriate Authorised Absence.

You are only eligible to apply to this role if you are a current University of Birmingham student. If you are not a University of Birmingham student your application will not be considered.

To work you will need to carry out a right to work check.These checks will need to be completed prior to work commencing.