Job Description
Position Details:
School or Department: Hub Service Team, Academic Services
Location: University of Birmingham, Edgbaston, Birmingham UK
Grade/Band: Grade 2
Hourly rate: £13.06 per hour plus holiday entitlement
Casual contract from: 04/08/2025 – 05/09/2025
Advert closing date: 21/07/2025, 23:59pm
Number of positions available: 1
Please note that this vacancy may be taken down early depending on the number of applications received. We advise you to submit your application promptly.
Our offer to you
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.
Find out more about the benefits of working for the University of Birmingham
Background
The Hub Services team is based in the Aston Webb Student Hub and provide administrative guidance and information on accessing specialist support and deliver a wide range of services from Welcome and Registration to Graduation and beyond
Role Summary
You will be responsible for reviewing and approving student ID card images submitted to the university. Your role will involve ensuring that all images comply with university guidelines. You will approve acceptable images and communicate with students whose images have been declined, requesting resubmissions as necessary.
Main Duties
- Reviewing ID Card images submitted through Online Registration
- Identifying images that do not meet the University of Birmingham ID Card Image Guidelines
- Contacting students whose images do not meet the University of Birmingham ID Card Image Guidelines and requesting that they submit an alternate image
- Escalating any difficult situations / problems to the Hub Services Team Leader
- Cropping and rotating images to meet the University of Birmingham ID Card Image Guidelines
- Preparing a “batch file” to be sent to the IT Department for the external ID card supplier
- Batch printing ID cards for new students (e.g. BIA professional students)
- Printing cards for students requesting a new or replacement card
- Responding to online enquiries relating to student ID cards received via the Hub services Team call management package
Person Specification
- Must possess excellent IT skills (including Microsoft Word)
- Must have experience using photo editing software and picture management tools.
- Must have the confidence and ability to talk to and communicate with a wide range of people.
- Must have the ability to work on own initiative but also must be able to demonstrate a good team working ethos.
- Must have the ability to manage time effectively and ensure that timings/working hours are adhered to.
- Must be able to work to deadlines/timescales
- Must have an understanding of what good customer service is and experience of working in a customer focused/ facing environment previously (e.g. retail, office, reception, another similar role)
For any informal queries, please contact Nikita Ivanov ([email protected])
View our staff values and behaviours here
Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.
The University of Birmingham restricts all students to working up to 20 hours per week during term time. If your application is successful and your course does not follow the usual academic term timetable (e.g. PGT, PGR or PhD student), you and your supervisor must formally agree vacation periods if this role exceeds 20 hours per week. In addition to this, please be aware if you are an International student you will be required to apply to the Registry for the appropriate Authorised Absence.
You are only eligible to apply to this role if you are a current University of Birmingham student. If you are not a University of Birmingham student your application will not be considered.
To work you will need to carry out a right to work check.These checks will need to be completed prior to work commencing. 
