Student Support Officer

CompanyWilliam College

LocationLeeds, England, United Kingdom

Posted At1/12/2026

UK Visa Sponsorship Analytics

Occupation Type

Welfare and housing associate professionals not elsewhere classified.

Occupation Code Skill LevelMedium Skilled

Sponsorship EligibilityIneligible for Sponsorship

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Description

Company: William College

Job Title: Student Support Officer

Location: ON-SITE, London, UK

Salary: £28,000-£33,000 per annum (Depending on Experience)

Employment Type: Full-Time, Monday to Friday (9am-5pm)

Department: Student Support.

Reporting to: Student Support Coordinator & Student Support Manager.

About The Role:

As a Student Support Officer, you will play a vital role in ensuring the smooth operation of our educational institution. You will be responsible for providing administrative support to various departments and assisting students with their queries and concerns. Your attention to detail, excellent organisational skills, and strong communication abilities will contribute to the overall efficiency and effectiveness of our administrative processes.

Responsibilities:

Provide exceptional customer service to students, staff, and visitors, both in person and over the phone.
Assist students with their inquiries, including admissions, course registrations, timetables, and general information.

Maintain accurate student records and databases, ensuring data confidentiality and compliance with data protection regulations.

Assist in organizing and coordinating events, workshops, and student activities.

Handle general administrative tasks such as photocopying, filing, and managing office supplies.

Support the admissions process by processing applications, conducting interviews, and assisting with enrolment procedures.

Collaborate with various departments to ensure smooth communication and coordination of administrative tasks.

Undertake any other administrative duties as required by the management team.

Education and Qualifications:

Bachelor’s degree from a recognised university

Experience & Knowledge:

Essential

Knowledge in Customer Service Standards
Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy
Highly developed oral and written communication skills
Ability to work on own initiative, demonstrating a positive approach to problem solving.

Willingness to learn and develop and contribute to the wider activities of Student Support and of the school.

Demonstrate empathy to understand and address students’ concerns.

Ability to maintain confidentiality and handle sensitive information with professionalism.

Strong interpersonal skills for building rapport and trust with students.

Capacity to assess situations and provide practical solutions.

Ability to adapt to changing circumstances and student needs.

Proficiency in using IT technology to record and search student data base.

Desirable

Higher Education Experience
Knowledge of counselling techniques to provide emotional support.

Benefits:

Annual leave (7.2 weeks)
Workplace pension scheme.
Company Sick Policy.
Statutory maternity/paternity pays.
Career development opportunities
Training and self-development opportunities.
Gym membership discounts
Retail discount schemes
Cinema discounts
Grocery discounts
Cycle to work
Investing and savings opportunities
Financial wellbeing – personal debt advise.
Financial wellbeing education
My Mind Pal (mental fitness)