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Airline companies are embarking on a once-in-a-century transformation from being mere airline operators into Travel retailors. To enable this industry transformation, IBS Software is seeking a highly knowledgeable and experienced Subject Matter Expert (SME), who will be responsible for providing expert insights and guiding product teams to achieve successful outcomes. SME will need to work with Product owners, Product team and Product Head to provide insights on current processes and to-be processes related to OOSD.
Key Responsibilities:
- Provide Expertise: Offer in-depth knowledge and insights in the respective domain area of expertise to enable product squads to deliver innovative solutions.
- Research: Conduct thorough research to stay updated on the latest trends and developments to enable product teams and also provide inputs for Industry and Customer engagements.
- Process Improvement: Identify potential areas for airline process improvement and suggest innovative solutions.
- Product documentation and presentations: Assist in the development, review, and presentation of product documentation. Conduct webinars and workshops on specific expertise areas.
- Customer Support: Collaborate with teams to address customer needs and issues effectively.
- Industry and customer engagement: Actively participate in industry events, forums and customer engagements.
Experience and Skills:
- 15 to 20 years of domain experience in airline processes related to offer, order, settle and delivery domains.
- Experience in driving product solutions within and across airline systems as a Product owner/Consultant
- Deep understanding of domains - Airline Retailing, Offer Order, PSS will be a key skill
- Prior technical hand-on experience is a key skill
- Stakeholder management experience both external and internal across industry, senior leadership, airline customers, and product teams
- Industry presence and experience [Industry conferences, panels etc.]
At IBS you can look forward to:
- Working with the latest next generation technologies and architected platforms
- Operating with the brightest minds in the industry
- Gaining additional in-depth domain knowledge
- Receiving global exposure
- Benefiting from continuous learning programs
- Performance-based career growth
- Joining an excellent work culture
- Competitive compensation, company paid employee benefits, vacation, sick and personal leave
IBS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status or any other characteristic protected by law. IBS as an equal opportunity employer bases its hiring decisions on the business need and the best-qualified candidates available, and does not discriminate in its employment decisions based on any protected category. Candidates offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
