Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
Position Title: Subscriber Programming Subject Matter Expert (SME)
Location: Washington DC Capital Region
Travel: 50-75% required
Position Summary:
The Subscriber Programming Subject Matter Expert (SME) will possess specialized expertise in the configuration, validation, and deployment of Land Mobile Radio (LMR) subscriber code plugs. This role is critical for ensuring that all subscriber programming files meet interoperability, encryption compliance, and system design baselines. The SME will work closely with Regional Project Managers and the programming team to ensure seamless integration and deployment of subscriber templates across all supported jurisdictions.
Key Responsibilities:
- Conduct comprehensive reviews of all subscriber programming files to ensure interoperability, encryption compliance, and alignment with system design baselines and operational standards.
- Review, validate, and maintain all code plugs, templates, and programming files used by the organization and its partners, ensuring alignment with system design specifications, encryption key management plans, and interoperability requirements.
- Support a broad range of subscriber platforms, including but not limited to Motorola APX series, ensuring programming complies with P25 standards, Over-the-Air Rekeying (OTAR), and Over-the-Air Programming (OTAP).
- Apply and manage encryption keys, keysets, and OTAR (Over-the-Air Rekeying) for secure communications, following FIPS 140-2 standards and COMSEC protocols.
- Coordinate closely with Regional Project Managers to ensure seamless integration and deployment of subscriber templates.
- Oversee the planning and execution of field programming activities, managing tasking and logistics in collaboration with the assigned Area of Responsibility (AOR), Regional PMs, and the programming team.
- Deliver fully functional, mission-ready radios across all supported jurisdictions.
- Maintain programming records, change logs, and codeplug versioning to ensure consistency and traceability.
- Develop and update standard operating procedures (SOPs) for subscriber device provisioning and deployment.
- Conduct bench testing of programmed radios before deployment to verify operation (TX/RX, affiliation, encryption, etc.).
- Provide field support during system cutovers, exercises, and incident response, troubleshooting programming or operational issues.
- Validate interoperability across systems and agencies (e.g., P25 conventional, trunked, analog/digital modes).
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Qualifications:
- Specialized expertise in the configuration, validation, and deployment of LMR subscriber code plugs.
- In-depth knowledge of interoperability, encryption compliance, and system design baselines.
- Experience with a broad range of subscriber platforms, including Motorola APX series.
- Proficiency in P25 standards, OTAR, and OTAP.
- Strong coordination and communication skills to work effectively with Regional Project Managers and the programming team.
- Must possess or be able to obtain and maintain a security clearance in accordance with agency requirements.
Preferred Skills:
- Experience in managing tasking and logistics for field programming activities.
- Ability to adapt to changing environments and operational needs.
- Strong problem-solving skills and attention to detail.
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $170,000.00 to $184,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
If you have any questions or concerns about this posting, please email [email protected]
