Adjusting Appointments Limited

Subsidence Building Technician

Company
Location
Newcastle Upon Tyne, England, United Kingdom
Posted At
8/8/2025
Description
Due to growth an experienced Claims Technician is required to join a Subsidence Team where you will provide Technical Building claims Solutions and provide Technical Support to a team of Surveyors and a Claims Management Team.

Key Responsibilities

  • Main duties and responsibilities will be to work as part of a remote working desk-based team to drive subsidence claims towards settlement and will include:
  • Communicating with customers, contractors and insurer clients over the telephone, email and in writing
  • Managing third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage
  • Updating and creating building repair scopes using in-house schedule of rates
  • Assessing contractor estimates
  • Negotiating cash settlements for repairs with policyholders
  • Managing panel contractors, controlling repair schedules and costs
  • Settling claims under delegated authority

Skills & Experience Required

  • Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor
  • Demonstrate great communication and organisation skills
  • Ability to demonstrate a high standard of customer service
  • Computer literate, with excellent verbal and written communication skills
  • Ability to thrive in a fast-paced target driven environment
  • Positive attitude and be a flexible, self-motivated team player
  • Attention to detail and ability to assess and resolve problems and find solutions

Salary & Benefits

  • Claims Technician - Remote working - up to £30k per annum
  • 25 days holiday plus an excellent benefits package
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