Application Deadline: 27 July 2025
Department: Retail
Location: London - Paddington Station
Compensation: £14.85 / hour
Description
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
The role
Supervisors play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences throughout the year. You’ll have a genuine passion for connecting with customers and a talent for bringing out the best in their team. As a Supervisor, you lead the charge in fostering a positive atmosphere on the shop floor, collaborating seamlessly with your colleagues to achieve shared goals, and cultivating an environment that encourages continuous development within your team.
Beyond just the basics of communication, you'll be the go-to for keeping the info flowing smoothly throughout the store. Team up with your colleagues, the store manager, and neighbouring stores, maintaining an open and friendly communication flow that significantly contributes to the team's success on the shop floor.
In your role as a Supervisor, your natural leadership shines through as you handle conversations with finesse, set and manage expectations, and provide unwavering support to your team. Balancing the needs of the business while keeping team morale high is the key to your success in this dynamic and influential position.
Key Information
Hours available: 16 hours per week (We are looking for 4 weekday days and 1 weekend day availability minimum.)
Application Deadline: 27th July 2025
Trial Shifts: 28th July 2025 - 10th August 2025
Start Date: Week commencing 18th August
(NOTE: We are using anti-AI detection in the screening process of applications.)
Key Responsibilities
- Work with the whole management team to bring exciting ideas to life, playing a key role in making our store a success and building a fantastic team right on the shop floor.
- Set the standard for customer service and customer experience for the team to follow and implement; from sit down consultations and in depth on-skin demonstrations across our product catalogue, to coaching and fine tuning staff performance from day to day shop floor activity and beyond.
- Be the supportive force behind the store manager, helping assemble a team that's all about putting smiles on our customers' faces and making the shopping experience extraordinary.
- Cultivating and upholding a feedback friendly environment, aiming to use expertise to highlight and uplift team members with positive reinforcement and developmental tweaks and advice on a regular basis.
- Motivating a customer-centric team by delivering training sessions, and measuring their success by spending time on the shop floor, giving feedback and coaching.
- Lead your team on the shop floor, making sure every customer interaction adds up to the top-box goals your store is aiming for.
- Spread the workload by delegating responsibilities to your team, ensuring the store runs smoothly and customers leave happy.
- Pitch in on the financial side of things – from budgeting to boosting sales, and keeping an eye on stock and staffing levels, all to make sure our customers get what they need.
- Keep your store looking top-notch with eye-catching displays, cleanliness that sparkles, and smart stock management.
- Build connections in the local community to make stepping into our store an even more special experience for our customers.
- Take charge of your personal growth by diving into training opportunities, teaming up with other shops in Lush, and getting a taste of various aspects of our business.
- Craft a shopping experience that makes every visit a delight for our customers, inspiring your team to consistently brighten up their customer's day- from detailed knowledge of products to on skin demonstrations.
- With the store manager’s support, take the lead on your own projects, injecting positivity and your unique touch to help our store thrive and grow.
Skills and Experience
Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience. Our stores are all about creating a haven of kindness, aiming to make our customers' days unforgettable. As a Supervisor, you play a vital role in bringing this to life. Bring knowledge and experiences to the shop floor through detailed consultations as well as demo led, product on skin customer experiences consistently.
Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team in a front facing, shop floor role. As a Supervisor, you're the one balancing the business needs while keeping the team's spirits high and energised, to deliver success as a customer facing platform.
Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals. and fostering a supportive work environment through continuous team growth. Your role as a Supervisor is all about making teamwork feel like second nature.
Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, giving feedback to your sales team and networking with neighbouring stores. As a Supervisor, keeping the feedback and communication flow open and respectful is the secret for success on the shop floor.
Benefits
- Holiday allowance
- 50% discount on Lush products and spa treatments
- Profit-based bonus
- Complimentary spa treatment*
- Pension scheme
- Paid day off for your birthday
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months’ full pay for parental leave (primary caregiver)*
- Financial childcare support on return to work*
- Flexible working
*qualifying period & hours required
